Dual Rate Dealer

JOB SUMMARY:

Dealer: Create an entertainment environment for all guests. Provide courteous, friendly and prompt service in dealing table games.

Supervisor: Supervises for the operations of table games on an assigned shift, placing special emphasis on guest service, security of Horseshoe Casino & Hotel’s assets and positive employee motivation and coaching.

GENERAL REQUIREMENTS:

· High school diploma preferred.

· At least six (6) months dealing experience is required and/or successful completion of dealer school or program at an accredited institution.

· Must possess strong money handling and documentation skills.

· Must have knowledge of casino rules, procedures, and regulations pertaining to the Table games.

· Must be able to get along with co-workers and work as a team across departments and levels of management.

· Must be able to read, write, speak and understand English.

ESSENTIAL JOB FUNCTIONS:

· Responsible for the operations of table games on an assigned shift.

· Displays a working knowledge of all table games, house rules, counting methods and procedures covering each.

· Assures that all coin and check racks are filled at all times.

· Settles disputes that arise from guests in the Table Games area, referring those that are very difficult to the Casino Manager – Table Games or Director Table Games.

· Assures guest development by 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees and 3) making comp decisions.

· Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and reports any situations to assigned superior.

· Observes problems or differences between Table Games employees and gaming guests and provides assistance if necessary.

· Recommends change in department including hiring, promotion, demotion and termination; recommends wage and salary changes for personnel within established limits.

· Upbeat personality for all interactions with guests and fellow employees.

· Proactive in anticipating customer needs.

· Dealers must be motivated in familiarizing themselves with all guests’ names and personal facts.

· Must possess money, handling skill in providing chips for guests.

· Knowledge of card games.

· Basic knowledge of other games and services offered at property.

· Knowledge of department policies and procedures, including those pertaining to Federal and Regulatory laws and guidelines.

· Routinely strives to build and achieve customer satisfaction.

· Exercises appropriate discretion in identifying communications of special promotions to customers.

· Coordinates with Casino Operations supervisor and Security to detect and prevent attempts to cheat and to identify floor irregularities to a Casino Operations Supervisor, Lead Shift Supervisor, or Casino Manager.

· Acts as a role model and present oneself as a credit to Caesars and encourage others to do the same.

· Adheres to regulatory, departmental, and company policies.

DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:

PHYSICAL & MENTAL:

· Must be able to bend, crouch, kneel, twist, lift and work at a desk when performing Pit Clerk functions.

· Responds to visual and aural cues.

· Must be able to acknowledge, greet, and converse in English with customers.

· Must be able to operate a typewriter, computer, telephone, ten key adding machine, and calculator, photocopy machine and fax machine.

· Must be able to lift, pull, push or carry up to 40 pounds.

· Must have the manual dexterity to handle paperwork, operate computers, and other Pit equipment.

WORK ENVIRONMENT:

· Must be able to work inside and continuously maneuver around Pit area and throughout the hotel/casino property.

· When on casino floor, must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust.

CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DECSRIPTION WHENEVER NECESSARY.