Full-Time

Service Operations Specialist

Posted on 4/19/2024

Deliveroo

Deliveroo

5,001-10,000 employees

Food delivery from restaurants and groceries

Consumer Goods

Mid

London, UK

Required Skills
Python
Management
Customer Service
Requirements
  • 3+ years of experience in Google Workspace (G Suite), Apple products, and Windows
  • Knowledge of supporting Google Workspace (G Suite), MacOS, Windows, JAMF, Intune, and Git
  • Experience with Chromebooks, ZenDesk, ServiceNow, Data Studio, Team Leadership/task management, Slack, Android, AWS, Networking Identity and Access Management, Python or any other programming language
Responsibilities
  • Providing Technical Support to Deliveroo staff
  • Ticket Management in ServiceNow
  • Customer Service
  • Knowledge Base Management
  • Hardware and Software Setup
  • Training and User Education
  • Collaboration with wider ET Team
  • Asset Handling
  • Support India Service Desk

Deliveroo stands out as a top place to work due to its expansive network, including around 176,000 restaurants and grocery partners coupled with approximately 150,000 dedicated riders. This impressive scale not only underlines its position as a significant player in the food delivery industry but also provides a dynamic and diverse working environment. The company's commitment to efficient and customer-focused delivery services makes it a promising career destination for those looking to thrive in a fast-paced and practical setting.

Company Stage

Series H

Total Funding

$2.2B

Headquarters

null, United Kingdom

Founded

2013

Growth & Insights
Headcount

6 month growth

3%

1 year growth

3%

2 year growth

8%
INACTIVE