Graduate Admissions Specialist - Student Success Systems

Job Profile:

Outreach/Recruitment Coordinator 1

Job Family:

Student Recruitment and Admission

Time Type:

Full time

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description:

Salary Range: $46,300 - $50,000 per year; offer dependent upon experience

Mary Lou Fulton College for Teaching and Learning Innovation is seeking a qualified individual for the position of Graduate Admissions Specialist in the Office of Academic and Career Success. This position provides advanced application evaluation and processing support for graduate admissions with a focus on complex, high-risk, and specialized application cases. This role serves as a subject matter expert in admissions review ensuring accuracy, consistency, and compliance across application evaluations. In addition to managing a caseload, the Specialist supports workflow stability by assisting with prioritization, resolving complex issues, and providing guidance to team members on nuanced application scenarios. This role collaborates closely with admissions leadership, advising, faculty, and Graduate College partners to ensure high-quality admissions decisions and efficient processing.
 

Essential Duties:

Advanced Application Evaluation and Processing

• Review and evaluate complex application files, including atypical academic histories, international transcripts, and special cohort applicants.
• Conduct detailed GPA calculations and credential assessments.
• Assess application materials for quality, completeness, and alignment with program requirements.
• Process admission recommendations in accordance with institutional and program guidelines.
• Follow established admissions processes, workflows, and timelines.
• Identify opportunities for process improvement and communicate to leadership.
• Support implementation of updates to processes and tools.
• Participate in training and cross-functional initiatives.

Complex Case Resolution and Escalation Support

• Serve as a resource for complex or unclear application cases.
• Collaborate with faculty, Graduate College, and internal stakeholders to resolve issues.
• Identify discrepancies, risks, or concerns in application materials.
• Escalate cases appropriately while providing informed recommendations.
• Collaborate with advising teams, faculty, Graduate College, and enrollment partners.

Workflow Support and Prioritization

• Monitor application pipeline and adjust priorities based on deadlines and volume.
• Support workflow continuity by assisting with high-volume periods or backlog.
• Identify bottlenecks or workflow challenges and communicate to the Sr. Coordinator.
• Assist with tracking special cohorts and priority applications.
• Support coordination of admissions decisions and student transitions to advising.

Applicant Communication and Support

• Respond to applicant inquiries related to complex or escalated issues.
• Provide clear guidance on application requirements, deficiencies, and next steps.
• Communicate admission decisions and required follow-up actions.
• Assist with communication and alignment for special cohorts and programs.

Systems Accuracy and Data Integrity

• Maintain accurate records in Salesforce and related systems.
• Track application status, documentation, and communication.
• Identify discrepancies and ensure data accuracy.
• Support use of templates, reports, and tracking tools.
   

Desired Qualifications:

• Knowledge of the principles, practices, and procedures pertaining to university admissions.
• Experience in applying the principles, techniques, and methods of teamwork, compromise, and collaboration to produce desired outcomes.
• Experience in working effectively in an environment subject to regular interruptions, multi-tasking, and re-prioritizing potentially conflicting assignments.
• Experience in rapidly adapting and effectively utilizing new technology, practices, policies, and methods.
• Experience in establishing and maintaining effective working relationships with peers, faculty, students, administration, and other interested parties.
• Strong analytical and evaluation skill
• Experience assessing complex academic records and application materials
• Experience in providing thorough and complete attention to detail, following multi-stepped processes, and maintaining accurate records.
• Experience managing high-volume and complex workloads
• Ability to demonstrate sensitivity to needs of a student population.
• Evidence of effective communication.
   

Working Environment:

• Activities are performed in an environmentally controlled office setting and involve extended periods of sitting, keyboarding, and use of a computer mouse.
• Position may require travel between campus locations or buildings for meetings or job-related tasks.
• MLFC supports flexible work options for certain positions, such as alternate work schedules and hybrid remote arrangements, subject to approvals per ASU policy.

Department Statement:

ASU’s Mary Lou Fulton College for Teaching and Learning Innovation creates knowledge, mobilizes people, and takes action to improve education. Nationally recognized as a leader in teacher preparation, leadership development and scholarly research, Mary Lou Fulton College for Teaching and Learning Innovation prepares over 8,000 educators annually.  MLFC faculty create knowledge by drawing from a wide range of academic disciplines to gain insight into important questions about the process of learning, the practice of teaching and the effects of education policy.  MLFC mobilizes people through bachelor's, master's and doctoral degree programs, through non-degree professional development programs and through socially embedded, multilateral community engagement.  MLFC takes action by bringing people and ideas together to increase the capabilities of individual educators and the performance of education systems.

Aligned with ASU’s charter, MLFC is committed to advancing inclusive excellence in our curricula, programming and institutional relationships.

Driving Requirement:

Driving is not required for this position.

Location:

Campus: West

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

ASU’s comprehensive benefits package is a key part of your total compensation. Visit the ASU Compensation Estimator

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

A fingerprint check is not required for this position.