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Full-Time

Account Executive

Confirmed live in the last 24 hours

Accurate Background

Accurate Background

501-1,000 employees

Customized background screening and drug testing solutions

Consulting
Enterprise Software
Legal

Entry, Junior

Brighton, UK

US Top Secret Clearance Required

Category
Customer Success Management
Sales & Account Management
Requirements
  • 1 years + experience in account / relationship management role of a similar nature
  • Proven experience of analysing and initiating actions based on financial insights and understanding.
  • Ability to build strong working relationships with clients and key internal stakeholders
  • A passion for service delivery and a willingness to go the extra mile for clients
Responsibilities
  • Provide frontline administrative support to Clients’ including timely response to queries via phone/email, provision of screening updates and re-opening screenings.
  • Manage ticketing by raising /chasing tickets within required TAT to resolve screening queries. Applying pre-approvals and obtaining authorisation for any additional costs (as applicable).
  • Raise discrepancy notifications to clients where appropriate.
  • Effectively manage basic contractual changes including addition of services, EUA and price increases
  • Review volume and revenue on a monthly basis, analysing trends, identifying dormant clients and investigating key changes. Developing plans to address any concerns.
  • Proactively gather and execute client feedback through a variety of channels to measure client engagement and satisfaction.
  • Manage and investigate minor complaints working with key stakeholders to ensure satisfactory resolution. Escalating more serious complaints to Client Services Manager.
  • Provide ongoing training and support with VeroLive portal with an emphasis on encouraging clients to self-serve in order to minimise incoming enquiries.
  • Provide timely and constructive feedback to internal stakeholders on key successes, process changes and potential risks and possible solutions.
  • Utilise knowledge of portfolio, undertake an annual review to identify clients for conversion to standard services.
  • Support seamless service set-up in collaboration with Implementations, Operations, Tech, Finance and any other key stakeholders.
  • Review and update internal trackers used with the Operation and other Departments [RAG & Spotlight, Complaints, Projects] on a regular basis
  • Ensure CRM tool is kept up to date for each client including comms strategy, contractual obligations, feedback and growth opportunities.

Accurate Background specializes in providing tailored background screening, drug testing, and I-9 solutions using web-based technology. Their services are designed to meet the specific needs of human resources, talent acquisition, and loss prevention professionals, allowing for a customized approach rather than a generic solution. The company's products work by integrating seamlessly with various HR technologies or Applicant Tracking Systems, ensuring that clients can easily incorporate these services into their existing hiring processes. What sets Accurate Background apart from competitors is their focus on creating individualized screening programs and their commitment to integrity, accuracy, and timely results. The goal of Accurate Background is to empower organizations to make safer hiring decisions through comprehensive reports and user-friendly technology.

Company Stage

Seed

Total Funding

$5M

Headquarters

Irvine, California

Founded

1997

Growth & Insights
Headcount

6 month growth

5%

1 year growth

10%

2 year growth

39%
Simplify Jobs

Simplify's Take

What believers are saying

  • Accurate's acquisitions of Orange Tree, VerifyNow, and Vero Screening significantly bolster its market presence and global reach.
  • The company's commitment to innovation and compliance ensures a robust and reliable service offering, appealing to multinational clients.
  • Strategic leadership appointments, such as the new CHRO and COO, indicate a strong focus on organizational growth and operational excellence.

What critics are saying

  • The integration of multiple acquisitions could pose challenges in maintaining a unified company culture and operational efficiency.
  • The highly competitive nature of the background screening industry may pressure Accurate to continuously innovate to stay ahead.

What makes Accurate Background unique

  • Accurate Background offers customized background screening solutions tailored to each client's specific hiring process, unlike many competitors who provide one-size-fits-all services.
  • Their seamless integration with various HR technologies and Applicant Tracking Systems sets them apart in terms of ease of use and adaptability.
  • Accurate's strong focus on compliance and global expansion, evidenced by strategic acquisitions like VerifyNow and Vero Screening, enhances their competitive edge.