Full-Time

Account Executive

Posted on 8/1/2024

Accurate Background

Accurate Background

1,001-5,000 employees

Customized background screening and drug testing

Consulting
Government & Public Sector
Enterprise Software

Entry, Junior

Brighton, UK

Position requires onsite presence in Brighton, United Kingdom.

US Top Secret Clearance Required

Category
Customer Success Management
Sales & Account Management
Requirements
  • 1 years + experience in account / relationship management role of a similar nature
  • Proven experience of analysing and initiating actions based on financial insights and understanding.
  • Ability to build strong working relationships with clients and key internal stakeholders
  • A passion for service delivery and a willingness to go the extra mile for clients
Responsibilities
  • Provide frontline administrative support to Clients’ including timely response to queries via phone/email, provision of screening updates and re-opening screenings.
  • Manage ticketing by raising /chasing tickets within required TAT to resolve screening queries. Applying pre-approvals and obtaining authorisation for any additional costs (as applicable).
  • Raise discrepancy notifications to clients where appropriate.
  • Effectively manage basic contractual changes including addition of services, EUA and price increases
  • Review volume and revenue on a monthly basis, analysing trends, identifying dormant clients and investigating key changes. Developing plans to address any concerns.
  • Proactively gather and execute client feedback through a variety of channels to measure client engagement and satisfaction.
  • Manage and investigate minor complaints working with key stakeholders to ensure satisfactory resolution. Escalating more serious complaints to Client Services Manager.
  • Provide ongoing training and support with VeroLive portal with an emphasis on encouraging clients to self-serve in order to minimise incoming enquiries.
  • Provide timely and constructive feedback to internal stakeholders on key successes, process changes and potential risks and possible solutions.
  • Utilise knowledge of portfolio, undertake an annual review to identify clients for conversion to standard services.
  • Support seamless service set-up in collaboration with Implementations, Operations, Tech, Finance and any other key stakeholders.
  • Review and update internal trackers used with the Operation and other Departments [RAG & Spotlight, Complaints, Projects] on a regular basis
  • Ensure CRM tool is kept up to date for each client including comms strategy, contractual obligations, feedback and growth opportunities.

Accurate Background specializes in providing tailored background screening, drug testing, and I-9 solutions using web-based technology. Their services are designed to meet the specific needs of human resources, talent acquisition, and loss prevention professionals, allowing for a customized approach rather than a generic solution. The company's products work by integrating seamlessly with various HR technologies and Applicant Tracking Systems, ensuring that clients can easily incorporate these services into their existing hiring processes. What sets Accurate Background apart from competitors is their focus on creating individualized screening programs and their commitment to integrity, accuracy, and timely results. The goal of Accurate Background is to empower organizations to make safer hiring decisions through comprehensive reports and user-friendly technology.

Company Stage

Seed

Total Funding

$4.9M

Headquarters

Irvine, California

Founded

1997

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Acquisitions of Orange Tree and VerifyNow expand services in the healthcare sector.
  • Partnership with Konfir enhances employment verification processes in the UK market.
  • Expansion into APAC region supports localized services for regional compliance needs.

What critics are saying

  • Increased competition from startups may erode Accurate Background's market share.
  • Rapid AI advancements in HR tech could outpace Accurate Background's current capabilities.
  • Multiple acquisitions may lead to integration challenges and operational inefficiencies.

What makes Accurate Background unique

  • Accurate Background offers customized screening solutions tailored to specific client needs.
  • The company integrates seamlessly with various HR technologies and Applicant Tracking Systems.
  • Accurate Background provides comprehensive reports and interactive compliance services for safer hiring.

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