Senior Consultant, Workforce Planning and Operating Model Strategy

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of CIBC’s team, the Senior Consultant, Workforce Planning and Operating Model Strategy plays a key role in shaping the strategic direction of the Personal Banking and Imperial Service businesses. As a Senior Consultant, you’ll support the development of the strategic roadmap, future-state role and operating model strategies, and long-term workforce plans that enable business growth and evolving client needs. You’ll partner with senior leaders and cross-functional stakeholders to assess, design, and evolve frontline roles, accountabilities, and coverage models so the operating model and workforce remain aligned to business strategy. You’ll also support strategic planning across Banking Centre Distribution and the Mass Affluent domain, translating business priorities into an integrated plan that considers role design, workforce requirements, capacity, productivity, and growth. Through strategic analysis and strong partnership, you’ll help leadership identify future opportunities, evaluate operating model and workforce implications, and translate strategy into actionable plans that support sustainable growth across Personal Banking and Imperial Service.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 2-3 days per week on-site, while other days will be remote.

How you'll succeed

• Strategy design and development - Support the development of long-term strategies for Personal Banking and Imperial Service, with a focus on Banking Centre Distribution and Mass Affluent. Use market research, competitive insights, and industry best practices to identify opportunities and develop strategic recommendations that connect growth ambitions, client needs, workforce requirements, and operating model evolution.
• Role and operating model strategy - Support the design and evolution of future-state frontline roles and operating models, including accountabilities, coverage models, and capacity deployment. Assess current-state strengths and opportunities, evaluate future-state options, and recommend improvements that enhance client experience, employee effectiveness, productivity, and business outcomes.
• Strategic workforce planning - Support the development of forward-looking workforce strategies aligned to business growth, role evolution, capacity, productivity, and organizational design. Partner with Finance, Human Resources, and Analytics to model workforce requirements, evaluate scenarios, identify optimization opportunities, and inform resource allocation across roles, markets, and channels.
• Strategic problem solving and analytics - Frame complex business and operating model challenges, identify required analysis, and partner with Analytics and Finance to build a clear fact base. Use insights to assess trade-offs, evaluate options, and support practical, data-informed recommendations.
• Executive communication and strategic advisory - Develop executive presentations, strategic analyses, performance insights, and recommendations for senior leadership. Act as a trusted advisor by connecting insights across strategy, operating model, workforce, financial, and performance considerations and clearly articulating the implications for Personal Banking and Imperial Service.
• Cross-functional partnership and execution - Build strong relationships with key partners across the business. Influence alignment across stakeholders and support strategic initiatives from concept and design through implementation to help ensure intended business outcomes and benefits are realized.

Who you are

• You hold a bachelor’s degree in business, finance, or a related field; an MBA is considered an asset.
• You understand strategy and operating model design. You have demonstrated knowledge of strategic planning, role design, and operating model development. You can translate business strategy into practical recommendations and implementation plans.
• You can demonstrate strong business knowledge. You bring a strong understanding of retail strategy, frontline distribution, and the broader financial services environment. This enables you to assess complex business challenges and their implications for clients, employees, and business performance.
• You give meaning to data. You’re comfortable working with complex data, financial information, workforce metrics, and business drivers to develop insights, evaluate trade-offs, model scenarios, and support strategic decisions.
• You are a strategic problem solver. You can structure ambiguous and complex problems, establish a fact base, identify root causes, evaluate alternatives, and develop practical recommendations where an established solution may not exist.
• Your influence makes a difference. You build trusted relationships and effectively partner across key stakeholder groups. You’re comfortable constructively challenging perspectives, navigating differing points of view, and building alignment around a recommended path forward.
• You know that details matter. You ask thoughtful questions, challenge assumptions, identify connections others may not see, and balance strategic thinking with the attention to detail needed to turn ideas into executable plans.
• You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 24th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Effectiveness, Client Service, Communication, Detail-Oriented, Process Improvements, Professional Presentation, Relationship Management, Teamwork