Patient Relations Specialist

Inova continues to set the national standard for excellence in health care. Recognition from U.S. News & World Report, Modern Healthcare and Press Ganey highlights Inova's commitment to delivering exceptional care for every patient FALLS CHURCH, Va. - Inova continues to earn national recognition as one of the country's leading health systems, reinforcing its commitment to clinical excellence, patient-centered care and innovation. U.S. News & World Report once again recognized Inova Fairfax as one of the top hospitals in Washington, DC and Virginia, reflecting outstanding performance across numerous specialties, procedures and conditions, including #41 in the nation for obstetrics and gynecology. Inova Alexandria, Inova Fair Oaks and Inova Loudoun hospitals were also recognized among the best in the commonwealth and among the top 10 in the DC metropolitan region. Inova Mount Vernon Hospital ranked #1 in the DC area for orthopedics and #3 for rehabilitation. All five Inova hospitals were recognized as High Performing across multiple specialties and procedures. These latest accolades follow Inova's recent ranking as the #3 Top Large Health System in the United States in the 2026 15 Top Health Systems study by Modern Healthcare. Using objective measures of patient experience, outcomes and safety, Modern Healthcare's ranking recognizes Inova's systemwide excellence and commitment to world-class patient care. Inova was also named 2025 Health System of the Year by Press Ganey, honoring Inova for excellence in patient care, team member engagement and its commitment to continuous improvement. "These recognitions reflect the extraordinary commitment of our physicians, nurses and team members who provide exceptional care every day," said J. Stephen Jones, MD, FACS, President and CEO of Inova. "While awards are meaningful, what matters most is what they represent - a relentless focus on quality, safety, innovation and ensuring every patient receives the best possible care. Together, we are helping set the standard for what health care can and should be." As Northern Virginia's leading nonprofit health system, Inova continues to invest in expanding access to care, advancing groundbreaking research, embracing innovative technologies and recruiting world-class physicians and caregivers to meet the growing healthcare needs of its region. About Inova. Inova Newsroom is Inova, Northern Virginia and the Washington, DC metropolitan area's leading nonprofit healthcare provider. With expertise and compassion, Inova Newsroom partner with its patients to help them stay healthy. Inova Newsroom treat illness, heal injury and look at a patient's whole health to help them flourish. Through its expansive network of hospitals, primary and specialty care practices, emergency and urgent care centers, and outpatient services, Inova provides care for more than 1 million unique patients every year. Total patient visits exceed 4 million annually, demonstrating its ability to deliver the best clinical care and ensuring a seamless experience for all who rely on Inova Newsroom for their healthcare needs. Consistently ranked and recognized as a national healthcare leader in safety, quality, and patient experience, Inova's world-class care is made possible by the strength and breadth of its network, its 26,000 team members, its technology, and its innovation. Using objective measures of patient experience, clinical outcomes, and safety, Modern Healthcare ranked Inova #3 in the nation among large health systems. Inova was also named the 2025 Health System of the Year by Press Ganey, recognizing its excellence in patient care, team member engagement, and commitment to continuous improvement. Inova is home to Northern Virginia's only Level 1 Trauma Center and Level 4 Neonatal Intensive Care Unit and provides high-quality healthcare to each person in every community Inova Newsroom is privileged to serve - regardless of ability to pay - every day of their life. More information about Inova can be found at Inova.org.

Inova appoints Susan Carroll as Chief, Clinical Enterprise Operations. Raj Chand, MD, to serve as Interim President, Inova Loudoun Hospital. Fairfax, VA - Inova is pleased to announce the appointment of Susan Carroll, FACHE, MHA, as Chief, Clinical Enterprise Operations, effective August 3, 2026. Following an extensive national search, Carroll, who currently serves as President, Inova Loudoun Hospital, will assume day-to-day operational leadership of all clinical sites of care across Inova. In her role, she will lead efforts to further strengthen operational excellence, enhance collaboration across the enterprise and advance Inova's commitment to delivering world-class care to every patient. She succeeds Toni Ardabell, MSN, MBA, who will retire at the end of this year. "Susan is an exceptional leader whose vision, operational expertise and unwavering commitment to our mission have made a lasting impact across Inova," said John J. Moynihan, MD, FACS, President & Chief, Clinical Enterprise of Inova. "Throughout her career, she has consistently demonstrated the ability inspire high-performing teams and improve the care we provide to our patients. There is no one better suited to help lead the next chapter of Inova's continued growth and clinical excellence." Carroll brings more than 28 years of leadership experience within Inova, earning a reputation for driving operational excellence, fostering collaboration and delivering strategic results. As President of Inova Loudoun Hospital, Carroll has led the hospital through significant growth while maintaining an unwavering focus on quality, safety and patient experience. Her deep understanding of Inova's operations and culture, combined with decades of leadership across the organization, positions her to help guide the health system into its next phase of innovation and excellence. Upon Carroll's transition to her new role, Raj Chand, MD, President, Inova Fair Oaks Hospital, will serve as Interim President, Inova Loudoun Hospital, while Inova conducts a national search for the hospital's next permanent president. Beyond Inova, Carroll is deeply committed to serving the community. She serves on the Board of Trustees for Shenandoah University, is a member of the Radford University Health Science Board, a member of the Loudoun Senior Executive Council and serves on the Board of Directors for the Master Singers of Virginia. An advocate of initiatives aimed at cultivating the development of future healthcare workforce, she is a founding stakeholder of Loudoun County Public Schools' The Health and Medical Sciences (HAMSci) Academy. She was most recently honored as one of Washingtonian's Most Powerful Women of 2025. About Inova. Inova Newsroom is Inova, Northern Virginia and the Washington, DC, metropolitan area's leading nonprofit healthcare provider. With expertise and compassion, Inova Newsroom partner with its patients to help them stay healthy. Inova Newsroom treat illness, heal injury and look at a patient's whole health to help them flourish. Through its expansive network of hospitals, primary and specialty care practices, emergency and urgent care centers, and outpatient services, Inova provides care for more than 1 million unique patients every year. Total patient visits exceed 4 million annually, demonstrating its ability to deliver the best clinical care and ensuring a seamless experience for all who rely on Inova Newsroom for their healthcare needs. Consistently ranked and recognized as a national healthcare leader in safety, quality and patient experience, Inova's world-class care is made possible by the strength and breadth of its network, its 26,000 team members, its technology, and its innovation. In 2025, Inova was named the Health System of the Year by Press Ganey, a national leader in healthcare experience, recognizing its excellence in patient care, team member engagement and commitment to continuous improvement. Inova is home to Northern Virginia's only Level 1 Trauma Center and Level 4 Neonatal Intensive Care Unit and provides high-quality healthcare to each person in every community Inova Newsroom is privileged to serve - regardless of ability to pay - every day of their life. More information about Inova can be found at Inova.org.

Inova Loudoun Mobile Health Services: July 2026. Leesburg, VA - Inova Loudoun Hospital Mobile Health Services will be providing countywide blood pressure screenings at a variety of locations during the month of July. The screenings are free. For further information call the Mobile Health hotline at 703-858-8818 or visit www.inova.org/mobilehealth. Wednesday, July 1, 10 a.m. - noon Leesburg Senior Center 102 North St. Northwest, Leesburg BP Screenings Tuesday, July 7, 9 a.m. - noon Dulles South Multipurpose Center 24950 Riding Center Dr., South Riding BP Screenings Tuesday, July 14, 10 a.m. - noon Cascades Senior Center 21060 Whitfield Pl., Sterling BP Screenings Wednesday, July 15, 10 a.m. - noon Wingler House 30900 Runnymeade Terr., Ashburn BP Screenings Thursday, July 16, 9 a.m. - noon Dulles South Multipurpose Center 24950 Riding Center Dr., South Riding BP Screenings Tuesday, July 21, 10 a.m. - noon Ashburn Senior Center 20880 Marblehead Dr., Ashburn BP Screenings Thursday, July 23, 10 a.m. - noon Carver Center 200 E Willie Palmer Way, Purcellville BP Screenings Sunday, July 26, 8 - 10 a.m. PR Bash 5K One Loudoun 20436 Exchange St., Ashburn First Aid Station About Inova. Inovanewsroom is Inova, Northern Virginia and the Washington, DC, metropolitan area's leading nonprofit healthcare provider. With expertise and compassion, Inovanewsroom partner with its patients to help them stay healthy. Inovanewsroom treat illness, heal injury and look at a patient's whole health to help them flourish. Through its expansive network of hospitals, primary and specialty care practices, emergency and urgent care centers, and outpatient services, Inova provides care for more than 1 million unique patients every year. Total patient visits exceed 4 million annually, demonstrating its ability to deliver the best clinical care and ensuring a seamless experience for all who rely on Inovanewsroom for their healthcare needs. Consistently ranked and recognized as a national healthcare leader in safety, quality and patient experience, Inova's world-class care is made possible by the strength and breadth of its network, its 26,000 team members, its technology, and its innovation. In 2025, Inova was named the Health System of the Year by Press Ganey, a national leader in healthcare experience, recognizing its excellence in patient care, team member engagement and commitment to continuous improvement. Inova is home to Northern Virginia's only Level 1 Trauma Center and Level 4 Neonatal Intensive Care Unit and provides high-quality healthcare to each person in every community Inovanewsroom is privileged to serve - regardless of ability to pay - every day of their life. More information about Inova can be found at Inova.org. About Inova Loudoun Hospital. Founded in 1912, Inova Loudoun Hospital is a 211-bed nationally recognized hospital committed to providing comprehensive, compassionate care for the entire family. Inova Loudoun Hospital is ranked among the top hospitals in the country for nursing excellence, emergency care services, and patient safety. Inova Loudoun Hospital is also a Joint Commission Center of Excellence for Hip and Knee Replacement, Perinatal Care, Spinal Surgery, and Stroke Care. Inova Loudoun Hospital offers family-centered care with its children's emergency room, children's inpatient unit and NICU, and is home to Loudoun County's only designated trauma center. Inova Loudoun Hospital's two additional 24/7 free-standing emergency rooms (ERs), located in Ashburn and Leesburg, are Joint Commission Certified Acute Stroke Ready Hospitals (ASRH).