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Mercier Consultancy Group

Hungarian Speaking Solutions Consultant

Customer SupportConfirmed live in the last 24 hours
Full-timeSofia, Bulgaria

About the Job

Requirements

  • Native or fluent spoken and written Hungarian is mandatory.
  • A valid EU passport or a valid work permit for Bulgaria is required.
  • Previous experience in customer support services or a client-facing environment is preferred.
  • Proficiency in English is required to communicate effectively within the international office environment.
  • Readiness to relocate to Bulgaria is required.

Responsibilities

  • Act as the primary point of contact for Hungarian-speaking clients, ensuring prompt and accurate service delivery.
  • Resolve complex inquiries through phone, email, and live chat.
  • Maintain high customer satisfaction by providing tailored solutions that meet user needs.
  • Collaborate with cross-functional teams to escalate and resolve technical or process-related issues.
  • Analyze customer feedback to drive continuous improvement in service delivery protocols within the customer support services department.
  • Meet and exceed performance metrics and key performance indicators to qualify for monthly performance bonuses.
  • Document all interactions accurately within the customer relationship management database.

About the Company

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