Full-Time
Senior Technical Account Manager
Multiple Teams
Posted on 9/26/2025
Pendo
1,001-5,000 employees
SaaS platform for product analytics
Compensation Overview
$107.1k - $154.2k/yr
San Francisco, CA, USA + 1 more
More locations: Raleigh, NC, USA
Hybrid
Hybrid role requiring occasional in-office presence.
 Sales & Account Management |
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- 4 years of experience in technical account management or a similar role, preferably in a technology-driven or SaaS industry.
- Strong understanding of software development, API integrations, and other technical concepts; Proficient in CSS, HTML, or similar web technologies.
- Excellent communication and presentation skills for conveying complex technical information to nontechnical stakeholders and senior executives.
- Experience working with product, engineering, and go-to-market teams (Sales and Customer Success).
- Proven ability to project manage and strategize complex customer relationships and demonstrate technical guidance to accomplish business outcomes.
- Manage a portfolio of Enterprise US-based customers, ensuring they receive exceptional value from Pendo’s solutions.
- Offer advanced technical and strategic consultation on Pendo products to deliver superior customer outcomes.
- Establish strong, influential relationships with senior customer stakeholders and internal teams.
- Proactively identify opportunities to enhance the ROI for assigned customers through tailored solutions and strategic initiatives.
- Demonstrate and articulate the value of Pendo’s platform, helping customers to leverage its capabilities fully.
- Serve as a powerful internal advocate for customer needs, working closely with product and engineering teams to influence product direction and improvements.
- Provide mentorship and leadership within the TAM team, sharing knowledge and best practices to elevate overall team performance.
- Help craft solutions with hands-on proof-of-concepts to help showcase the art of the possible with the Pendo platform to drive adoption.
- Travel occasionally to visit customers on-site.
- A Bachelor's degree or equivalent work experience.
- A strong understanding of SDKs, mobile frameworks, and mobile architecture.
- Understanding of Digital Adoption software and in-app guidance.
- Functional knowledge of Product Feedback software.
- Technical writing experience.
- Strong analytical skills and a data-driven mindset.
- Proven ability to work in a fast-paced, dynamic environment.
- Knowledge of software product trends, Product Ops, and PLG.
Pendo provides a SaaS platform that helps software teams improve user experiences in their digital products. The platform integrates with a company’s existing software to collect user analytics, gather feedback, and deliver in-app messaging to guide users through features and updates. By turning user data into insights, Pendo helps product teams understand how people interact with their product and make data-driven decisions to improve engagement and adoption. What sets Pendo apart is its combination of analytics, feedback, and in-app guidance all in one connected platform, designed for a wide range of SaaS products from startups to enterprises. The company’s goal is to raise the quality of software experiences globally by helping teams create more valuable and easier-to-use products for their users.
Company Size
1,001-5,000
Company Stage
Growth Equity (Venture Capital)
Total Funding
$468.3M
Headquarters
Raleigh, North Carolina
Founded
2013
Simplify's Take
What believers are saying
- Chisel Labs acquisition accelerates agentic AI for product workflows.
- Pendo for Agentforce integrates behavioral insights into Salesforce AI agents.
- India R&D office scales to 50 engineers by 2026 year-end.
What critics are saying
- Amplitude erodes market share with superior cohort analysis at lower costs.
- Mixpanel captures startups with faster real-time analytics than Novus.
- Post-April 2026 layoffs trigger talent exodus delaying AI refounding.
What makes Pendo unique
- Pendo unifies product analytics, in-app guidance, and feedback collection.
- Novus agent autonomously instruments, analyzes, and improves products.
- Pendo Predict delivers AI-powered churn and upsell predictions without data scientists.
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Benefits
Remote Work Options
Professional Development Budget
Growth & Insights and Company News
6 month growth
↑ 1%1 year growth
↑ 2%2 year growth
↑ 8%Raleigh-based tech firm Pendo is cutting 90 jobs, representing 10% of its workforce, as part of a company restructuring. Thirty positions are based in the company's Raleigh headquarters on Hillsborough Street. CEO Todd Olson said the cuts are necessary to help the company "move faster" as it repositions itself around AI technology. He described the move as part of a six-month "refounding" process responding to dramatic changes in the technology landscape. The layoffs follow similar cuts at Cary-based Epic Games, which eliminated over 200 local positions two weeks ago. North Carolina State economist Michael Walden noted that AI is likely to have a net negative impact on employment, particularly in the tech sector. Pendo has not disclosed projected savings from the restructuring.
Pendo lays off 10% of workforce as CEO of Raleigh software firm embraces AI tools. Updated April 7, 2026 3:44 PM Gift Article Raleigh software analytics provider Pendo eliminated around 90 positions, or about 10% of its workforce, Tuesday in a step company CEO Todd Olson attributed to rapid adoption of artificial intelligence tools. "We've been in a process of 'refounding' Pendo over the past six months as the technology landscape has changed dramatically," he wrote in an email the company shared with The News & Observer. Olson said the layoffs impacted roughly 30 workers in Raleigh, where Pendo occupies the top floors of a tower that bears its name. The company formed in 2013 to offer software that helps businesses measure their own software. It has since been among the Triangle's most successful startups, with a valuation above $1 billion and multiple global offices. As clients have implemented more AI tools, Olson said his company has had to adjust. Pendo last month announced an autonomous agent called Novus that can access code and "automatically instrument, analyze and improve your product." And in December, Pendo entered an agreement that allows users to access Pendo product analytics through Anthropic's viral AI platform Claude. The Triangle Business Journal first reported the Pendo layoffs on Tuesday. "This is not any reflection of the strength of our business," Olson wrote. "We have the biggest opportunity in Pendo history ahead of us. We are setting ourselves up to move at a faster speed to capitalize on it." Pendo also completed layoff rounds in 2022 and 2023. It is among several local software companies to employ fewer white-collar workers amid advancing AI tools, like Claude, OpenClaw, and ChatGPT. This story was originally published April 7, 2026 at 3:26 PM.
Pendo lands on the 2026 Fast Company Most Innovative Companies list for "breakthrough launch" of Agent Analytics. Mar 24, 2026, 08:41 ET Pendo joins Google, Nvidia, Adidas, Walmart, and more in annual recognition of global innovators. RALEIGH, N.C., March 24, 2026 /PRNewswire/ - Pendo, the product intelligence company, joins Fast Company's Most Innovative Companies of 2026 list in the Enterprise category for its 2025 launch of Agent Analytics, the first-of-its-kind solution for measuring the performance, usage, and business impact of AI agents. According to Fast Company, Pendo earned the recognition for its "breakthrough launch" that "helps businesses understand how their customers actually use (and want to use) AI." Unlike observability tools that stop when a conversation ends, Pendo's Agent Analytics shows the full user journey across apps and agents, spotting friction, reporting issues, and providing tools to improve the experience. Pendo measures more than 350 agents and 2.5 million prompts per week, helping companies around the world confidently launch and improve their agents and achieve ROI from AI investments. "Agent Analytics is a massive unlock for any company building or deploying agents," said Todd Olson, CEO and co-founder of Pendo. "It's the only way to understand if users are getting value from the AI innovation you're delivering. This recognition from Fast Company makes it clear that every company should factor the user experience as they invest in AI." According to Deloitte's 2026 State of AI in the Enterprise report, nearly 3 in 4 companies plan to deploy agentic AI over the next two years, but only 1 in 5 have a mature governance model for these agents. Agent Analytics goes beyond pre-launch testing, post-launch debugging, and basic software metrics. It reveals what happens in actual user workflows, allowing teams to see what users ask, how agents respond, and what happens next, and how that impacts retention, task completion, and productivity. "Our software sits at the center of mission-critical logistics, so when we started building AI agents to handle complex workflows like ERP onboarding and transportation procurement, we couldn't afford mistakes," said Kevin Gaul, AVP of shipping products at RF-SMART and an early Agent Analytics customer. "Agent Analytics helps us test and validate agents before they go live, so we launch the ones that truly drive value for our customers." The announcement comes as Pendo prepares to host a crowd of 2,000 in Raleigh, N.C., for its annual Pendomonium product festival March 25-26 at the Martin-Marietta Performing Arts Center. Register here to join the livestream of Olson's keynote address and learn about all of Pendo's latest innovations. About Pendo Pendo's mission is to elevate the world's experience with software. Built on trillions of behavioral data points, Pendo's product intelligence platform helps companies understand how people use their products and ensure every digital experience delivers real value. Pendo is headquartered in Raleigh, North Carolina, with 10 global offices. Learn more at pendo.com. About Fast Company Fast Company is the only media brand fully dedicated to the vital intersection of business, innovation, and design, engaging the most influential leaders, companies, and thinkers on the future of business. Headquartered in New York City, Fast Company is published by Mansueto Ventures LLC, along with fellow business publication Inc. For more information, please visit fastcompany.com. The full list of Fast Company's Most Innovative Companies honorees can be found at fastcompany.com. SOURCE Pendo
Pendo buys Chisel Labs, expands agentic AI and India R&D. Pendo's acquisition of Chisel Labs marks a decisive step in its strategy to embed agentic AI deeply into product management workflows while expanding its global innovation footprint. The deal - Pendo's fourth acquisition in just 18 months and its third AI-native buy - signals how rapidly the company is moving to stay ahead in an era where AI is redefining how software is built, shipped, and evaluated. At the core of the acquisition is Chisel's AI-powered product management agent, designed to dramatically compress traditionally manual and time-intensive tasks such as writing PRDs, generating release notes, synthesizing user research, and triaging feedback. By integrating Chisel's specialized AI frameworks and talent, Pendo aims to move beyond analytics and insights into autonomous, action-oriented agents that actively assist product teams in decision-making and execution. Strategically, the acquisition also establishes India as a key pillar in Pendo's global R&D strategy. Chisel's engineering team in Pune will become the foundation of Pendo India - its 10th global office - with plans to scale to 50 engineers by year-end. This reflects a broader industry trend of global SaaS leaders tapping India not just for scale, but for high-impact AI engineering and innovation. From a market perspective, the move reinforces Pendo's positioning as a platform that closes the loop between building software fast and ensuring it delivers real value. As CEO Todd Olson noted, while AI has collapsed development cycles, understanding user impact remains the hardest problem. Chisel's AI-native approach, combined with Pendo's massive behavioral data assets, strengthens Pendo's ability to solve that challenge. Overall, the acquisition underscores a shift from AI as a feature to AI as infrastructure - reshaping product organizations, accelerating time-to-value, and redefining how modern software teams operate.
Pendo, a software experience management platform, has acquired Chisel Labs, an AI-powered product management platform based in San Francisco and Pune, India. This marks Pendo's fourth acquisition in 18 months and its third of an AI-native startup. Chisel's PM agent has helped teams accelerate tasks like writing product requirement documents and release notes by 10 times. The acquisition brings specialised AI frameworks and engineering talent to Pendo, enabling development of autonomous agents for complex product workflows. Chisel's Pune engineering team will establish Pendo's first India office, its 10th globally. The company plans to expand the team to 50 engineers by year-end. The announcement precedes Pendomonium, Pendo's annual product festival, taking place 24–26 March in Raleigh, North Carolina.