Bilingual Virtual Medical Assistant

MedSpecialized, Inc. is looking for a Bilingual Virtual Medical Assistant!

About the Client: DrCatalyst
DrCatalyst (DrC) is a healthcare staffing organization with over 250 billable staff from the Philippines supporting healthcare companies across the United States. We are seeking highly motivated and fluent bilingual healthcare professionals to assist healthcare clinics with patient scheduling, appointment coordination, and administrative support. Team members may also have opportunities to receive training in referral management, authorizations, medical records, eligibility and benefits verification, prescription coordination, and other healthcare administrative functions.

Work Schedule and Arrangement: Night shift
•    Remote Work – For Applicants Residing in the Philippines, Outside Cebu Province Only
•    Onsite Work Setup — Applicants residing in Cebu are required to work onsite at the Cebu office

Office Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu

Responsibilities:
•    Provide bilingual support (English/Spanish) for inbound calls, assisting patients with appointment scheduling, rescheduling, and general clinic information.
•    Conduct outbound calls in both English and Spanish for patient appointment reminders, wellness checks, and other routine outreach.
•    Document accurate, detailed EMR notes for all patient interactions, effectively looping in onsite personnel and providers.
•    Utilize Google Chat to maintain seamless communication with online personnel, as well as separate dedicated channels with DRC team members.

Requirements:
•    At least High School Level with 6 months healthcare BPO experience
•    Medical Allied Grad or Non-Medical Allied Grad
•    Healthcare BPO experience is an advantage
•    Must be proficient in both English and Spanish (spoken and written).
•    Excellent communication and interpersonal skills.
•    Typing speed of at least 25 WPM.
•    Computer literate, including Gmail, Google Sheets, and EMR systems.
•    Internet speed of at least 100 Mbps.
•    Stable internet connection and a conducive work-from-home environment.
•    Willing to work night shifts, weekends, and holidays as needed.

Because this role handles sensitive patient records in a remote setting, strict adherence to HIPAA protocols is required, supported by standard time and productivity management tools.

Salary and monetary benefits (in PHP):
•  Monthly salary of 20,000php - 30,000php (depending on BPO healthcare experience)
•  New hire bonus of 5,000php
•  Monthly Risk allowance of 2,000php
•  Attendance bonus of 2,000php
•  Language premium of 30,000php

Perks and other benefits:
•    Paid Training Period
•    All national Philippines and USA holidays are observed
•    Paid time off—public holidays, vacation, and personal time off
•    Robust and effective Government Benefits Administration
•    Lactation breaks (for breastfeeding moms)
•    Discounted optical services with our partner clinic
•    Free Health insurance with one (1) free dependent
•    Free Life insurance
•    Free Accident insurance
•    Company-sponsored outings
•    Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)
•    International travel opportunities (India and US office)


Our Recruitment Process:

Candidate Application Form
General Assessment 
Phone Screening
Technical Interview (Virtual)
Reference Check
Job Offer
Training


Disclaimer for salary ranges: Salary ranges may not be applicable to all. Depending on the level of experience, educational background and potential for growth seen during interviews, offers may go higher or lower. 

PRO TIP: prepare for that interview and impress the hiring managers!

For more information about our company, visit our website: www.medspecialized.com