Vice President - Client Services, Private Assets

About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

For more information about Citco, please visit www.citco.com

About the Team & Business Line:

Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

As a core member of our Client Services - Private Assets team, you will be working with some of the industry’s most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend upon.

Your Role:

• Strategic Relationship Management 
  • Key Personnel 
    • Cultivate connections with C-suite executives. Gain insight into their professional history and achievements. Recognize key decision-makers and influencers. Foster personal relationships.
  • Client Infrastructure 
    •  Assess the extent of infrastructure investments made by the client. Familiarize yourself with their other service providers and vendors, and identify their existing challenges.
  • Fund Structure and Strategy 
    • Understand the fund structure and related entities with particular emphasis on private markets fund structures including private equity & private credit. Understand investment strategy and short- and long-term business vision.
• Sales / Client Integration
  • New Sales – Existing Clients 
    • Identify & investigate opportunities to strengthen existing partnerships by advocating for the inclusion of more CITCO products and services.
  • Client On-boarding 
    • Assist in the coordination of new client integrations and existing client launches.
  • Client Training 
    • Ensure clients are familiar with CITCO systems, processes, and outputs.
• Client Service Level Management
  • Service Level Agreement 
    • Negotiate Service Level Agreements (SLAs) with the client in accordance with the service proposal, collaborating closely with the appropriate Operations Team.
  • Communication Strategy 
    • Establish a formal communication strategy format with the client, which may include quarterly meetings, usually in person, along with monthly calls. The Relationship Manager will be tasked with implementing this communication strategy.
    • Communicate updates regarding Citco's developments, system enhancements, and product improvements to clients.   
  • Client Liaison 
    • Act as the client's representative within the organization and oversee internal communications with various business lines, operational teams, and support teams.
  • KPI Reporting 
    • Develop Key Performance Indicators (KPIs) for both internal use and external dissemination.
  • Internal Reporting 
    • Prepare local and global presentations/ reports as required on client relationships
• Client P & L
  • Profitability Reviews 

    • Review profitability of client accounts and address negative trends.

Additional Responsibilities:

• Support the development of pricing models and fee proposals for the launch of new funds, the introduction of additional services, and the restructuring of fees. 
• Regularly update the CRM system on a weekly basis to reflect client activities that are pertinent to the business. 

About You:

• You have 8 – 10 years of experience in client service and managing client relationships of an alternative asset manager at a fund administrator or other similar service provider, with preferred experience in private assets fund administration. Experience supporting alternative asset managers navigating complex fund structures, regulatory requirements, and investor reporting is highly desirable. 
• You have skills in negotiation, business planning and budgeting, margin analysis and technical accounting.
• You have strong leadership skills 
• You have project management skills with attention to detail and proven ability to multi-task.
• You have strong written and verbal communication skills.
• You have a Bachelor’s Degree in Accounting or similar fields
• CPA designation a plus

Salary range: USD $150,000-220,000 

Our Benefits

Your well-being is of paramount importance and central to our success here at Citco. Citco offers a comprehensive and competitive total rewards package to support your career success and personal needs. Your base salary will be determined by several factors such as the role, experience, skillset, market conditions, etc. Furthermore, qualifying positions can participate in an annual discretionary bonus pool based on company profitability and individual contributions. Our comprehensive benefits package includes medical, dental, and vision coverage, short and long-term disability benefits, a retirement savings plan, tuition reimbursement, mental health and wellness support, parental leave, and more. Additional details about our total rewards package will be shared during the hiring process.

At Citco, we take pride in fostering an inclusive culture by prioritizing the hiring of people from diverse backgrounds. Our culture is a source of pride and strength, fostering innovation, mutual respect, and collaboration. We warmly welcome and encourage applications from people with disabilities. If you require any accommodations to make our recruitment process more accessible for you, please let your recruiter know. 

As an equal opportunity employer, Citco adheres to making all employment and personnel decisions without discriminating based on race, color, creed, religion, sex, physical disability, mental disability, age, marital status, sexual orientation, citizenship status, national or ethnic origin, or any other protected status. We believe that an inclusive workforce not only enriches our company but also drives us towards greater success.

Please note that this job description is not intended to be all-inclusive. Our employees may perform other job-related duties as needed to meet the ongoing needs of our organization.