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Deloitte

Audits companies and advises on tax and technology

Oracle ERP Delivery Manager

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeAtlanta, GA, USA

About the Job

Requirements

  • Ability to work independently and collaborate as part of a team.
  • Effective written and verbal communication skills.
  • Meticulous attention to detail and quality of work product.
  • Ability to build and sustain professional relationships.
  • Ability to lead projects or workstreams.
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment.
  • Strong interpersonal skills and professional demeanor.
  • Ability to meet deadlines.
  • Ability to mentor and provide clear guidance to others.
  • A bachelor's degree.
  • At least 8 years of experience delivering, operating, or supporting Oracle ERP solutions, including at least 3 years in managed services, application support, or ERP operations.
  • Experience managing Oracle ERP and at least one connected application or technology, such as tax, payroll, banking, procurement, customer relationship management, reporting, analytics, data integration, or workflow platforms.
  • Experience managing at least three service delivery areas, such as governance, key performance indicators, service-level agreements, staffing, financial tracking, schedules, risks, dependencies, escalations, or executive reporting.
  • At least 3 years of experience leading client-facing workstreams or cross-functional teams, including experience supporting transition, stabilization, or steady-state operations.
  • Ability to travel 25% on average based on the work and clients and industries or sectors served.
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Responsibilities

  • Lead assigned Oracle ERP workstreams or service areas across transition, stabilization, steady-state operations, and enhancements.
  • Coordinate day-to-day support for Oracle ERP and connected applications, including service requests, incidents, issues, and enhancements.
  • Manage client relationships for assigned delivery areas and communicate status, risks, issues, dependencies, and recommendations to client and engagement leadership.
  • Execute delivery governance, including status reporting, key performance indicators, service-level agreements, action tracking, risk management, escalation management, and quality management.
  • Support staffing, financial tracking, scheduling, prioritization, and resource coordination for assigned delivery areas while identifying opportunities to improve service quality and efficiency through automation, analytics, and Generative AI.
  • Support proposals, solution sizing, operating model development, and client presentations while mentoring and providing guidance to team members.

Desired Qualifications

  • A master's degree.
  • Oracle certification.
  • Project Management Professional certification, Certified ScrumMaster certification, or Scaled Agile certification.
  • Experience with Oracle Cloud ERP or Oracle E-Business Suite.
  • Experience supporting end-to-end service transitions, global delivery centers, or geographically distributed teams.
  • Experience supporting proposals, operating model design, key performance indicator or service-level agreement management, automation, analytics, or artificial intelligence initiatives.

About the Company

Deloitte

Audits companies and advises on tax and technology

Deloitte audits companies and advises businesses and governments on tax, technology, and risk, and it is one of the Big Four, the world's four largest accounting firms. In 1849 its founder became the first independent auditor of a public company, Britain's Great Western Railway. Its auditors check companies' financial reports for errors and fraud before investors rely on them, while its consultants design strategy, install business software, and defend clients against cyberattacks. Clients pay fees for each audit or project, and each country's Deloitte firm is a separate business owned by its local partners. Deloitte was founded in London in 1845 and is based in New York.

Company size
10,001+
Company stage
Late Stage VC
Total funding
$17.1M
Headquarters
New York, NY
Founded
1845

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