Senior Sales Operations & Strategy Manager

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator’s list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine’s 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.

The Senior Sales Operations & Strategy Manager is a critical member of the GTM leadership team and an important voice in the border revenue operations ecosystem.  This role will be a strategic business partner to our sales organization and is responsible for the operational strategy, driving best practices around our business processes, analytics, insights and driving scaling initiatives to support a fast-growing company.  This person will report directly to the VP, Revenue Operations.  

Looking for a candidate who is passionate about making an impact. You will use your business insight, analytical skills, and strategic thinking to deliver insights and actionable recommendations to improve decision-making across the sales teams. You are a genuine and proactive team player, who is able to embrace ambiguity and approach business problems in a data-driven and structured manner. 

What will you be doing?

• Operational Cadence: Own the sales operational cadence.  Consistently monitor and drive operational efficiencies to optimize the effectiveness and impact of processes such as lead scoring & routing, book assignments, territory design, compensation plans, planning, QBRs, weekly cadences, etc.  Build and implement sales processes to maximize sales productivity and operational efficiency.

• Insights: Know the business and the market to help drive business insights into current pacing and projections.  Own performance metrics and reporting tools and ensure accurate and actionable data.  Recommend thoughtful improvements to help accelerate growth and remove friction within the sales motion.  Provide insights into what is working and what isn’t.

• Strategy: Drive thought leadership around operational excellence.  Design a cohesive end-to-end strategy, aligned to company goals, to evolve the sales operational engine to support fast growth and scale.  Proactively set a cadence to provide visibility, deliver steady insights and actions to shape and growth.  Leverage and partner with internal stakeholders to drive alignment and consistency
  

• Strategic Projects: Ensure sales strategy, organizational and operational projects are properly defined, implemented and executed.

What skills & experience do you need?

• 7+ years experience in Sales Operations, Revenue Operations or equivalent

• Experience working in B2B SaaS, high-growth environment

• Excellent communication skills, incl. experience effectively working with executives

• Strong attention to detail, with ability to synthesize and simplify complex information

• Proven analytical, modeling, and conceptual problem-solving abilities

• Able to work with a high degree of autonomy, particularly within a global setting

• Salesforce expert and familiar with data structure and reporting functionality of Salesforce 

• Proficiency in SQL, Google Sheets, and Excel

• Bachelor’s degree required, MBA preferred.

This is a hybrid role, expected to be in our San Francisco office on Tuesdays and Thursdays.

What we offer

• Competitive salary

• Equity (we are post-series D & backed by some of the best VCs in the US)

• Private health insurance, including plan options at no cost to employees

• Focus Fridays - learn more here!

• Flexibility to work from home 3 days/week (unless posted as a full-remote role)

• Mental health support with Workplace Options

• Family planning support with Maven

• $100 per month Lifestyle Stipend to spend on fitness and other activities

• Wellness Days - Fronteers get an additional day off on months with no holidays

• Winter Break - Our offices are closed from Christmas to New Year’s Day!

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice