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Full-Time

Associate Store Manager

Birch Lane

Posted on 6/27/2024

Wayfair

Wayfair

10,001+ employees

E-commerce platform for furniture and decor

Consumer Goods

Mid

Boca Raton, FL, USA

Category
Executive Support
Administrative & Executive Assistance
Customer Service & Reception
Required Skills
Sales
Communications
Customer Service
Requirements
  • 2+ years of customer service or retail leadership experience
  • High school diploma/GED or equivalent, Associate Degree or equivalent preferred
  • Strong communication, interpersonal, and problem-solving skills
  • Strong delegation skills
  • Proven ability to build a culture focused on success and teamwork
  • Full-Time roles: Open availability to work flexible hours on weekdays, evenings, and weekends
  • Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night
Responsibilities
  • Provide an authentic, friendly customer experience
  • Partner with the Store Manager to establish and communicate critical metrics and expectations
  • Coach, teach, train, recognize, and manage the performance and development of store associates
  • Communicate regularly with the management team regarding sales, customer feedback, and associate training
  • Manage and delegate workload to ensure the execution of strategies across the store
  • Participate in Division of Responsibility (DOR) walk-throughs
  • Collaborate with the Store Manager and other Assistant/Associate Store Managers during new season planning
  • Stay current on store initiatives and communicate effectively with associates
  • Ensure all policies and procedures are communicated and followed
  • Additional responsibilities as assigned

Wayfair is a leading e-commerce platform specializing in home furnishings and decor, offering an expansive selection that caters to diverse tastes and budgets. The company stands out for its strong customer-centric approach, utilizing advanced e-commerce technologies to enhance the shopping experience. Working at Wayfair provides employees with the opportunity to be part of a dynamic team that values innovation in digital commerce and customer engagement, making it an ideal environment for professionals passionate about driving technological advancements in the retail industry.

Company Stage

IPO

Total Funding

$2.3B

Headquarters

Boston, Massachusetts

Founded

2002

Growth & Insights
Headcount

6 month growth

-8%

1 year growth

-11%

2 year growth

-20%
INACTIVE