Clinical Specialist - Oncology & Infusion Care





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Job Description

Ideal Candidate Location(s):

Charlotte NC

Raleigh NC

Washington D.C.

Job Description

The Clinical Specialist is a resource for the execution of the Medication Delivery Solutions value-added clinical business strategy. The role implements clinical programs and initiatives that differentiate the MDS Oncology product portfolio based on improved clinical outcomes and process enhancements which may result in a lower cost-in-use. The expertise and credentials of the Clinical Specialist enhance the credibility of recommendations to customers and strengthens customer service and support. This support to customers is achieved through recommending best practice and facilitating education. The Clinical Specialist actively engages in conversion management, product implementation and training of Medication Delivery Solutions products.

Job Responsibilities

As directed by the Area Sales Manager, the Clinical Specialist role will be focused on, but not exclusively limited to, the activities outlined below:

• The Clinical Specialist is a resource for the execution of the Medication Delivery Systems clinical business strategy. The technical and informative support provided by the Clinical Specialist helps to differentiate the Hazardous Drug Safety product portfolio to our customers through a peer-to-peer strategy.
• The expertise and credentials of the Clinical Nurse Specialist strengthens the validity of the recommendations for customers and leverages the infusion expertise to optimize the conversion process. This support is delivered through standardized methodology, conversion management, and facilitating education and training.
• Acts as the primary resource for initial education and training of customers on HDS portfolio in both inpatient and outpatient infusion settings, while also supporting gravity infusion setups and port access recommendations and support.
• Provides follow-up support at the Nursing and Pharmacy level to support retention of existing business. Visits key customer accounts, focusing on retention and identifying new opportunities for growth.
• Provides subject matter expertise and plays an active role through the sales process.
• Contributes to the development of tools to enhance the clinical acumen of the sales team
• Reports activities and updates in Salesforce.com.
• Participates in trade shows to promote the MDS portfolio
• Manages responsibilities within the allocated T&E expense budget
• Adheres to all corporate and external policies, including PharmaCode and AvaMed 

Other Responsibilities:

• Registered Nurse with a bachelor’s degree (BSN is preferred)
• Manages their responsibilities within the allotted T&E expense budget
• Provides updates monthly to the Area Sales Manager on regional training activities and support provided in region (CE courses, Assessments, Implementations, Customer Meetings, etc.) per activities delineated in the Individual Impact Goals
• Facilitates customer training classes in support of conversion or retention for key customers
• Collaborates with the Regional Team to clinically support customer engagements from pre-sale through post-conversion
• Develops strong, working relationships with end- users while providing product in-servicing and clinical education.
• Provides routine follow-up support to customers at end-user locations as needed.
• Conducts regional training for contractual nursing support as needed
• Works with ASM to ensure scheduling and activities produce the greatest ROI
• Conducts Assessments supporting the Oncology sales bags.

Process:

• Optimally provides education on the HDS portfolio while demonstrating effective
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• Works in concert with the Sales team to ensure the conversion management process is optimized throughout the sales cycle
• Supports the regional team in conversion management strategy sessions
• Shares best practices experiences with the Platform, ASMs, AEs and DNAs to continue to enhance programs and processes
• Supports training activities that help increase the clinical acumen in the Pharmacy for new hires as well as experienced sales consultants
• Thoroughly understands and can demonstrate effective use of approved clinical studies
• Ensures completion of vital documentation for customer complaints as needed
• Travels as necessary based on account assignments with a focus on designated areas of the country activity
• Maintain open and effective communication with all internal and external customers

Position Requirements

• Registered Nurse with a bachelor’s degree (BSN is preferred)
• 3-5 years’ experience working in infusion areas including safe handling and administration of hazardous drugs in a hospital or outpatient infusion area.
• Demonstrates solid understanding of Oncology Nursing Standards. Ideally has exposure and awareness to USP 797, USP 800 and current safe handling
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• Understands knowledge of use of hazardous drugs across the health care setting
• 3-5 years’ experience in educating others
• Possesses basic digital literacy including Microsoft Word, Excel, Power Point and Outlook
• Follows company policies and procedures
• Must be able to travel up to 90% to service the regional, area and national needs
• Job Qualifications & Proficiencies
• Collaborates effectively within teams
• Engages well with individuals at all levels, both internally and externally
• Demonstrates strong problem-solving abilities
• Capably presents information using adult learning principles
• Possesses excellent verbal and written communication skills
• Exhibits strong organizational skills and understands the importance of thorough documentation

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

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Primary Work Location

USA NJ - Franklin Lakes

Additional Locations

Work Shift