Residential Specialist - Homeless Services
About the job
- F02 certification is required.
- A security license is required.
- Learn and integrate a trauma-informed, client-centered approach using an anti-oppressive lens into work with the people served.
- Use neutral and non-judgmental language when responding to residents' needs and requests.
- Maintain flexibility with the work schedule as needed.
- Maintain professional maturity during crisis situations.
- Demonstrate sensitivity to and experience with or knowledge of homelessness, substance misuse, harm reduction, and disenfranchised communities, including LGBTQ individuals, people affected by HIV/AIDS, elderly individuals, and individuals with mental health and developmental disabilities.
- Effective written and oral communication skills.
- Proficiency with computer-based programs and typing skills.
- Ability to lift up to 15 pounds.
- Provide a warm, compassionate welcome to new shelter residents.
- Promote person-centered services focused on supporting residents' independence.
- Provide primary building coverage 24 hours a day, 7 days a week, and 365 days a year, sometimes working independently and using judgment to ensure residents' and building safety.
- Conduct regular scheduled rounds to ensure safety and resident well-being.
- Enter activity log information and shift notes accurately and promptly.
- Complete necessary admissions paperwork.
- Escort residents to outside services and activities, including clinics, income maintenance centers, and housing referrals.
- Meet with the Shift Supervisor for individual and group supervision.
- Plan, implement, and research self-care and other social activities for residents.
- Conduct resident support groups.
- Meet regularly with case managers to assist with assigned tasks.
- Provide initial program orientation.
- Provide administrative support through office coverage, telephone and clerical work, and food services.
- Understand and follow emergency procedures, including fire drills.
- Provide meal coordination.
- Attend job-related trainings and agency meetings as necessary.
- Perform other duties assigned by the Shift Supervisor and Program Director.
- F80 certification.
- Basic First Aid certification.
- Naloxone certification.
- A valid driver's license.
- Bilingual communication skills.
- Food Handler license.
About the company
S:US helps New Yorkers who face homelessness, disability, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma access a wide range of supports across New York City and Long Island. It coordinates services such as case management, housing and stabilization, behavioral health treatment, recovery supports, rehabilitation, advocacy, and community-based programs tailored to each person’s needs. By linking housing, health, justice, and community resources, S:US delivers integrated, place-based services that address multiple barriers at once rather than focusing on a single issue. The goal is to help people lead purposeful lives, improve neighborhoods, and break the cycle of poverty for current and future generations of New Yorkers.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
New York City, New York
Founded
1978
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Simplify's Take
What believers are saying
- The April 2026 crisis center adds recurring operating funding through 2031.
- Urban Farms and bed-stuy food programs deepen neighborhood visibility and referrals.
- TD's 2026 grant expands Homebase staffing during acute eviction pressure.
What critics are saying
- S:US depends heavily on New York public funding and contract renewals.
- Aerosolized political attacks on supportive housing threaten S:US's core Brooklyn model.
- If state reimbursement tightens, its housing-and-behavioral-health network faces existential contraction.
What makes Services for the Underserved unique
- S:US opened Brooklyn's sixth state-funded Crisis Stabilization Center in April 2026.
- S:US won a $250,000 TD Charitable Foundation grant for eviction prevention.
- S:US secured a $894,050 Truxton SRO contract through 2032.
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Benefits
- Wellness Program
- Professional Development Budget