Full-Time

Enterprise Customer Success Manager

Sf/NYC

Confirmed live in the last 24 hours

Persona

Persona

201-500 employees

Provides identity verification infrastructure for businesses

Data & Analytics
Financial Services

Senior

San Francisco, CA, USA

Required Skills
Communications
Data Analysis
Requirements
  • Minimum of 5+ years of work experience at a B2B company with a complex technical SaaS product in Customer Success, Account Management, or other relevant roles
  • Proven track record of learning and understanding technical and complex products
  • Experience managing complex customer engagements
  • Outstanding verbal and written communication skills
  • Track record of structured, analytics-driven problem solving
  • Excellent multitasking capabilities
  • Ability to take on open-ended problems in unstructured environments
  • Growth mindset
  • Willingness to travel up to 25% of the time for customer engagements
Responsibilities
  • Be responsible for the ultimate success of the relationship with customers throughout various stages
  • Master Persona’s platform products and future offerings
  • Own the customer relationship with large organizations
  • Manage customer health in the portfolio
  • Engage with various teams to incorporate customer feedback
  • Drive customer advocacy efforts
  • Create and influence playbooks and resources to optimize customer experience

Persona provides a versatile identity infrastructure for businesses, facilitating KYC/AML/KYB programs and automating identity-related use cases. The platform securely collects and verifies user information, including PII, government IDs, and selfies, while offering flexible case review and orchestration tools to streamline identity operations.

Company Stage

Series C

Total Funding

$217.6M

Headquarters

San Francisco, California

Founded

2018

Growth & Insights
Headcount

6 month growth

9%

1 year growth

27%

2 year growth

85%