INACTIVE
Full-Time
Enterprise Customer Success Manager
Posted on 3/30/2023
Agriculture workforce management platform
Food & Agriculture
Senior
Remote
Required Skills
Sales
Communications
Requirements
- 5+ years in customer-facing roles, with a steady progression toward owning the relationship with large accounts; experience in agriculture and/or a start-up environment strongly preferred
- A proven track record of success in process management and a displayed technical aptitude
- Excellent organizational skills and ability to prioritize, delegate, multi-task and execute
- Superior communications skills (presentation, written, & verbal) in order to communicate effectively across levels and organizations
- Ability to navigate complex and emotional situations in a professional manner
- You have a demonstrable interest in agriculture and improving the lives of farmers and farmworkers
- Ability to travel up to 10% of the time
Responsibilities
- Develop and own the multi-year customer relationship strategy for a portfolio of strategic employers and strategic clients
- Guide customers to implement and use the right set of products and features from the Seso suite so that they get the most possible value out of the system
- Create innovative solutions to drive ramp, adoption, and expansion with our most complex customers
- Collaborate with Sales, Operations, and Product teams to execute on, and help create playbooks, data points, tools, and resources to educate and encourage the upsell/cross-sell/renewal strategy within each account
- Actively listen to and partner with customers - from the senior executives to the manager that started just yesterday - to understand and influence how they work, their business challenges, and how we can help
- Become a strategic advisor for your clients, understanding nuance behind their needs, communicating complex concepts and priorities clearly
- Own overall customer relationships, including customer satisfaction, retention, and expansion
Seso's mission is to build the first end-to-end recruiting and workforce management platform for the agriculture industry. The company is helping farms better navigate the H-2A program, understand labor laws, and stay compliant, while also helping workers find safe and meaningful employment.
Company Stage
Series B
Total Funding
$62M
Headquarters
San Francisco, California
Founded
2019
Growth & Insights
Headcount
6 month growth
↑ 1%1 year growth
↑ 8%2 year growth
↑ 44%Benefits
Competitive salary
Meaningful equity
Medical, dental & vision insurance
Flexible work schedule
Unlimited vacation
Budget & support for personal development
Last week of the year off for company wide winter break
Company sponsored team events
INACTIVE