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NCR Voyix

B2B digital commerce software, hardware solutions.

Ingeniero de Atención al Cliente

Equipment Field ServiceConfirmed live in the last 24 hours
Full-timePonce, Puerto RicoNo salary listed

About the Job

Requirements

  • A current, violation-free driver's license is required.
  • Completed secondary education or equivalent experience is required.
  • Basic computer skills, including Windows and Microsoft Office, are required.
  • Experience maintaining and supporting PC hardware is required.
  • The candidate must be able to work with minimal supervision, solve problems, learn quickly, and meet deadlines under pressure.
  • Mechanical and electrical aptitude, plus experience with computer hardware, networks, and peripherals, is required.
  • Availability for flexible schedules, including nights, weekends, and on-call shifts, is required.

Responsibilities

  • Manage customer incidents through resolution and meet service-level agreements.
  • Diagnose, repair, and replace components in supported equipment, including point-of-sale systems, self-service checkouts, servers, handheld terminals, and associated peripherals.
  • Install new equipment or upgrade existing equipment according to the statement of work.
  • Prepare sites for installation, including cabling, testing, and necessary adjustments.
  • Complete required training and certifications, which may involve working at heights and using portable power tools.
  • Address and resolve customer concerns, escalating them when necessary.
  • Build customer relationships and maintain effective communication.
  • Represent NCR Voyix professionally.
  • Perform preventive maintenance, diagnostics, and periodic repairs.
  • Manage assigned assets, including tools, software, vehicles, and documentation.
  • Maintain accurate parts inventories and activity records.
  • Prepare timely reports on service calls, activities, and related expenses.
  • Capture detailed customer asset information for billing processes.
  • Work assigned shift patterns, including weekends and nights, according to customer needs.
  • Meet established key performance indicators while prioritizing safety, quality, and operational efficiency.
  • Install and maintain equipment across an assigned territory; work outside the usual area when needed for projects, colleague coverage, or demand peaks.

Desired Qualifications

  • A technical degree or certifications in technology-related areas are desired.
  • Prior experience at NCR or with similar equipment is desired.
  • A recognized electronics or information technology certification is desired.
  • Experience maintaining or installing electronic point-of-sale systems, or strong desktop hardware experience, is desired.

About the Company

NCR Voyix

B2B digital commerce software, hardware solutions.

NCR Voyix provides digital commerce solutions for retail, restaurant, and banking by combining software, services, and hardware (POS, self-service kiosks, and digital banking platforms) for a B2B base. Its products work as an integrated stack of hardware terminals and software for payments, order management, and customer interactions, enabling sales processing, self-service, and digital payments with ongoing installation, maintenance, and integration services. The company differentiates itself with an end-to-end, enterprise-focused solution that spans software, services, and hardware across multiple industries in a global B2B model, helping clients adapt to higher demand for self-service and digital payments. Its goal is to help businesses adopt and scale self-service, digital payments, and seamless transactions to improve efficiency and customer experience.

Company size
5,001-10,000
Company stage
Acquired
Total funding
$2.5B
Headquarters
Cambridge, MA
Founded
1884

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