Associate Insight and Analysis

Job Description

Get to Know the Team

You will be part of Grab Cambodia's Mobility & Operations team, which is responsible for growing our Mobility businesses and ensuring Grab's services are reliable and safe.

Get to Know the Role

In this role, you will report to the Cambodia Head of Mobility and Operation and will work closely with Grab Cambodia's leadership team. The Associate, Insight and Analysis (Mobility) role is built for a naturally curious problem-solver. You will dive deep into complex data, ask the right questions, and proactively frame business challenges. You will balance analytics and stakeholder management to translate your insights into impactful strategies for the mobility marketplace.

The Critical Tasks You Will Perform

• Proactively analyze mobility data to identify underlying trends, define critical problems that need fixing, and uncover untapped opportunities for business growth and consumer retention.
• Deep dive into the user journey to analyse issues impacting demand (consumer) growth in the business. This heavily includes consumer segmentation, conversion funnel optimization, churn analysis, and lifetime value modeling.
• Size and prioritize identified opportunities, working alongside the Mobility and Leadership team to strategize, experiment and execute various initiatives to sustainably grow the number of transactions.
• Partner closely with marketing and operations teams to design experiments and implement solutions based on your data discoveries, targeting untapped consumer pools and designing effective engagement structures to retain users.
• Monitor the health of the mobility marketplace to ensure service reliability, evaluating how pricing, incentives, and market levers affect both consumer retention and driver-partner supply.
• Serve as the subject matter expert in terms of data analytics. This role comes with the responsibility to provide consultation to other teams to empower them towards proactive, data-driven insights and decisions.
• Take up data complex and needle moving analysis as and when required.

Qualifications

What Essential Skills You Will Need

• Solid analytical and critical thinking skills, with an attention to details and structure.
• Highly proactive, naturally curious, and passionate in problem solving.
• Strong business sense and ability to articulate complex analyses to a wide range of audiences.
• Driven by results and is proactive in achieving them.
• At least 1-2 years of experience of work involving in processing and analysing complex data sets.
• Excel for Data Analytics skills is essential.
• Working knowledge of SQL, Tableau, R, Power BI, Python and other data manipulation and visualisation tools is preferred but not essential.
• Proficient in English communication and writing skills.
• Experience working in rapid growth and fast moving environments will be a plus.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.