JP Morgan Chase

Runs a consumer bank and an investment bank

French Bilingual Account Specialist

Customer SupportConfirmed live in the last 24 hours

Full-timeToronto, ON, CanadaCA$42.8k - CA$62k

About the Job

Requirements

At least one year of customer interaction or customer support experience, by phone or face to face, is required.
Must be willing to work in an environment with 100% phone-based customer interaction.
Proficiency with basic computer functions, including mouse and keyboard usage, launching applications, searching the Internet, using chat and email, and navigating a Windows-based environment.
A high school diploma or equivalent is required.
Proficiency in French and English is required.
Must be able to work flexible hours, including weekends and late shifts.
Must work in the office five days a week.
Shifts may be scheduled from 7:00 AM to 12:00 AM, with coverage operating 24/7.

Responsibilities

Take ownership of each customer interaction while treating customers with respect and responding with empathy.
Use logical problem-solving and good judgment to achieve first-call resolution for each customer.
Navigate multiple applications while staying engaged with customers.
Abide by all applicable regulatory and department practices and procedures.
Work independently and in a team environment.

Join a global leader in investment banking and financial services at JPMorgan Chase & Co., where we provide strategic advice, raise capital, and manage risk for clients in over 100 countries. Our operations teams leverage cutting-edge technology to deliver secure, innovative solutions that enhance client experiences and promote growth. With a rich history spanning over 200 years, we are committed to diversity and inclusion, valuing the unique talents of our global workforce.

As a French Bilingual Account Specialist within the Customer Support Team, you will be an advocate for our merchants and internal Chase partners, offering resolutions to payment processing, technical troubleshooting, and addressing general inquiries. You will provide phone support to our US and Canadian merchants, ensuring first call resolution with empathy and respect

Job Responsibilities:

Take ownership of each customer interaction while treating customers with respect and responding with empathy.
Approach problems logically and with good judgment to ensure first call resolution for each customer.
Navigate multiple applications while staying engaged with our customers.
Demonstrate personal excellence including punctuality, integrity, and accountability.
Demonstrate extreme adaptability in a fast-paced environment.
Abide by all applicable regulatory and department practices and procedures.
Work independently and in a team environment.

Required Qualifications, Capabilities, and Skills

Minimum of one year of customer interaction or customer support experience is required, either by phone or face to face.
Must be willing to work in an environment that requires 100% phone-based customer interaction.
Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, chat and email, and maneuvering in a Windows-based environment.
High School Diploma or equivalent required.
Bilingual proficiency in French and English is required.
Ability to work flexible hours, including weekends and late shifts. This position offers a shift premium for those scheduled between 6:00 PM and 6:00 AM.
This role requires working in the office five days a week.
Shifts can be anywhere from 7am-12am 24/7

Base Pay/Salary: Toronto CA$42,750.00-CA$62,000.00

About the Company

JP Morgan Chase

Runs a consumer bank and an investment bank

JPMorgan Chase runs the largest bank in the United States, which serves households and small businesses as Chase and large companies, governments, and investors as J.P. Morgan. During the 2008 financial crisis it bought the failing investment bank Bear Stearns and lender Washington Mutual, and in 2023 it took over First Republic Bank after regulators seized it. Chase takes deposits and earns interest on credit cards, mortgages, and car loans, while the investment side earns fees for advising on mergers, raising money for companies, trading stocks and bonds, and managing wealth. Formed in a 2000 merger, JPMorgan Chase traces its roots to 1799 and is based in New York City.

Company size: 10,001+
Company stage: IPO
Headquarters: New York City, New York
Founded: 1799

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