Full-Time
ROI Medical Records Specialist
Posted on 8/18/2026
MRO
1,001-5,000 employees
Clinical data exchange platform and services
Compensation Overview
$16 - $22/hr
Livonia, MI, USA
In Person
Bachelor's
 Clerical & Data Entry (1) |
|---|
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- Demonstrates proficiency using computer applications.
- Has one or more years of experience entering data into computer systems.
- Has experience using the internet.
- Demonstrates the ability to work independently and meet production goals established by MRO.
- Has strong verbal communication skills and demonstrated success responding to customer inquiries.
- Demonstrates success working in an environment requiring attention to detail.
- Has a proven track record of dependability.
- Has a High School Diploma or GED.
- Prior work experience in Release of Information in a physician’s office or Health Information Management department is a plus.
- Knowledge of medical terminology is a plus.
- Determine records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from electronic, off-site, or physical records that match the patient request.
- Answer phone calls concerning various Release of Information issues.
- Respond to walk-in customers requesting medical records and log customer-provided information into the ROI On-Line database when necessary.
- Respond to and process priority requests from physician offices and fax information to the physician office when necessary.
- Log medical record requests into the ROI On-Line database.
- Scan medical records into the ROI On-Line database.
- Comply with site facility policies and regulations.
- Handle and record cash payments for requests at specified sites.
- Perform other duties as assigned.
- Knowledge of HIPAA regulations is preferred.
MRO provides enterprise-wide services to securely and compliantly exchange clinical data and PHI in healthcare. Its main product, the Clinical Data Exchange Platform (CDXP), connects with 250+ EHR systems to move structured and unstructured data, automating ROI, disclosures, and payer audits. The company uses a shared services model for back-end tasks like invoicing and collections while letting clients retain front-end control, and it has expanded through acquisitions (Cobius, FIGmd, MediCopy, Q-Centrix) to broaden its offerings. Its goal is to speed up, improve the accuracy of, and ensure compliance in clinical data exchange to support better care coordination and payer-provider collaboration.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Upper Merion Township, Pennsylvania
Founded
2002
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Simplify's Take
What believers are saying
- June 12, 2025 Q-Centrix expanded MRO to 7,000 clinics and nearly 250 payers.
- November 12, 2025 CEO Jason Brown hired Lidia Bernik to push life-sciences growth.
- March 2026 Patient Central automation lowers manual reviews, strengthens compliance, and speeds patient requests.
What critics are saying
- July 2025 Hollabaugh v. MRO and 2025 Hudson-Swoope attack medical-record fees and margins.
- Integration of Q-Centrix and Clinetic strains execution, delaying cross-sell and product unification through 2026.
- State courts and legislatures can cap ROI fees, crushing MRO's core outsourced record-access economics.
What makes MRO unique
- MRO combines ROI workflows, patient access, and clinical curation across 2,000 hospitals since June 2025.
- March 16, 2026 Patient Central embedded Prove identity verification directly into record-request workflows.
- MRO integrates Q-Centrix and Clinetic, pairing data exchange with research recruitment and curation.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k) Retirement Plan
Growth & Insights and Company News
6 month growth
↑ 25%1 year growth
↑ 25%2 year growth
↑ 25%MediCopy Data Breach - Samantha E. Holbrook appointed Interim Co-Lead Counsel in MRO Corporation & Deaconess Health consolidated class action. A Philadelphia federal court recently appointed Shub Johns & Holbrook Partner Samantha E. Holbrook as interim co-lead class counsel in a class action lawsuit following a data breach with information vendor MediCopy. Mrs. Holbrook's appointment is announced alongside the presiding Judge's Order consolidating the MediCopy data breach with other class actions against MediCopy and the affected health entity, Deaconess Health. The case is captioned Brooks et al. v. MRO Corporation et al., Case No. 2:26-cv-01838 (E. D. Pa.). If you have been impacted by the data breach and are interested in participating, fill out its investigation form. MediCopy Data Breach at Deaconess Health. On or around February 2, 2026, Deaconess Health Systems ("Deaconess") announced a cybersecurity incident that involved sensitive information shared with the MRO Corporation ("MRO Corp."), owner of the third-party information vendor MediCopy who manages requests of information for Deaconess. According to the public notice released by Deaconess, an unauthorized agent gained access to Deaconess's patient information stored in MediCopy's data systems on or before January 13, 2026. The sensitive information reportedly exposed in the breach includes the following: * Names * Social Security numbers * Dates of birth * Medical record numbers * date(s) of service * and/or Health insurance identification numbers and medical records related to treatment received at Deaconess Lead attorneys in MRO Corp. and Deaconess Data Breach case. On March 20, 2026, Shub Johns & Holbrook filed a class action lawsuit against Deaconess and the MRO Corp. for the potential impact that the data breach could have or has already had on affected individuals. On June 16, 2026, the Court granted Plaintiffs' motion to appoint interim co-lead counsel and to consolidate related actions against MRO and Deaconess concerning the data breach. In its order, the United States District Court for the Eastern District of Pennsylvania appointed Samantha E. Holbrook, a Partner with SJ&H, as Interim Co-Lead Counsel for Plaintiffs in the action, alongside co-counsel. The case is captioned Brooks et al. v. MRO Corporation et al., Case No. 2:26-cv-01838 (E. D. Pa.). See the Court's Order here. Plaintiffs are now tasked with filing a consolidated amended complaint by July 16, 2026. If you received a notice letter from the MRO Corporation and Deaconess regarding the MediCopy data breach, informing you that your information was impacted, or otherwise believe that your information was involved, let Shub Law Firm know! Complete the attached form and see how you can participate. Deaconess/MRO Data Breach Intake Form Get legal help now. 100% Free Consultation
Deaconess Data Breach - MRO cybersecurity class action investigation. An alleged data breach with Deaconess Health System and MRO Corp. has impacted the personal identifiable and private information, potentially putting these individuals at risk of fraud and suspicious activity. Did you receive a letter from MRO or Deaconess alerting you that your information was impacted by the cybersecurity incident? Do you otherwise have reason to believe you were directly impacted? Fill out the form below and join the investigation! Deaconess/MRO cybersecurity incident. Shub Johns & Holbrook LLP is currently investigating Deaconess Health System ("Deaconess") and MRO Corp. ("MRO") for an apparent failure to safeguard sensitive consumer information in an alleged data breach that was detected on or around February 2, 2026. Deaconess, an Indiana-based healthcare system, reportedly discovered that a third party information vendor had discovered that an unauthorized actor had gained access to its data system on or around January 13, 2026. The third party information vendor MediCopy, an MRO-owned cloud based file-sharing software, was put in charge of Deaconess's release of information requests, though MRO claims that MediCopy's IT system and health record system were not compromised in the breach. Details on the breach are still being investigated and individuals whose information was impacted in the breach will be notified according to Deaconess. The cybercriminals responsible for the breach may have already obtained and sold the compromised consumer information. In previous data breaches, victims of data theft have noticed identity theft attempts ranging from fraudulent charges on bank accounts or credit cards, medical and/or government services ordered in their name, or their information being posted on the dark web. Affected by the MediCopy Data Breach. Have you recently received a data breach notification from Deaconess/MRO about the MediCopy cybersecurity incident? Have you experienced any fraud or misuse of your information potentially as a result of the data breach? Let Shub Law Firm know! Shub Law Firm would like to hear from you. Please complete the contact form on this page or contact Shub Law Firm at 610-477-8380 or [email protected]. Deaconess/MRO Data Breach Intake Form Get legal help now. 100% Free Consultation
MRO introduces industry-first embedded identity verification technology for patient access. Enhanced technology now includes automated patient request verification, quality control, and security to align with customer expectations. Press Contact Nicole Hoy, Senior Brand Manager, MRO | [email protected] NORRISTOWN, Pa. - March 16, 2026 - MRO Corp (MRO), the leader in enterprise clinical data management and intelligent data exchange, launched identity verification technology in Patient Central, an application to help healthcare providers fulfill patient record requests in a timely, compliant, and secure manner. MRO is the first Release of Information (ROI) company to integrate the automated, high-tech capability directly into a patient access workflow. Built directly into Patient Central and powered by the Prove Pre-Fill(R) solution, which pre-populates onboarding forms with verified identity information, MRO's embedded capability balances robust security with an intuitive, inclusive experience. This allows patients to automatically verify their identity quickly and securely, while helping streamline access to records across devices through intelligent pre-fill capabilities. This imperative verification step reduces manual reviews, standardizes quality checks, and provides auditable controls across the request lifecycle to strengthen privacy, compliance and operational efficiencies. "For nearly a quarter century, MRO has set the standard for secure, compliant access to clinical data," said Mo Weitnauer, Chief Product Officer at MRO. "By embedding identity verification within Patient Central, we've delivered an industry-first level of automation that helps our provider partners safeguard patient information while making it faster and easier for patients to request and receive their medical records." "Healthcare's digital transformation depends on trust, and that starts with identity," said Adi Marom, Chief Customer Officer at Prove. "With MRO's Patient Central, we're embedding high-assurance identity verification into patient access infrastructure, enabling the secure and compliant exchange of identity data while delivering the seamless experiences patients expect. Together, we're helping advance a new standard for secure, patient-centered healthcare." About MRO. MRO is The Single Source for Smarter Data(TM)- driving a new era of clinical data intelligence where data is connected, structured, and transformed into actionable insights. The result: confident decisions, operational precision, accelerated research, and most importantly, better patient care. This innovative model for clinical data management is built for speed and scale, combining FHIR-native connectivity, deep clinical expertise, and advanced automation to turn a fragmented healthcare ecosystem into a connected pathway where every data point delivers impact. The outcome is a faster, smarter, more secure platform for managing enterprise clinical data that drives better outcomes and creates revenue-generating opportunities for its client partners while enhancing security, compliance, and clinical integrity. With 24 years of trusted solutions and partnerships, MRO knows that a stronger healthcare ecosystem begins with smarter data, leading to data-driven decisions and better performance. Learn more at www.mrocorp.com. About Prove. Prove makes identity work - verifying real people, businesses and agents in real time without friction or guesswork. Trusted by 19 of the top 20 U.S. banks and more than 1,500 leading brands worldwide, Prove helps the biggest names in banking, fintech, crypto, gaming, commerce, insurance, and healthcare grow with confidence. Prove's identity verification and authentication solutions streamline onboarding, prevent fraud, and deliver seamless customer experiences across channels. With Prove, identity is no longer a question, it's proven. Learn more at www.prove.com.
MRO is 2026 Best in KLAS for release of information. Feb 05, 2026, 08:00 ET For the twelfth time, MRO outperforms competition for release of information services and software in the 2026 Best in KLAS report. NORRISTOWN, Pa., Feb. 5, 2026 /PRNewswire/ - MRO Corp (MRO), the leader in enterprise clinical data management and intelligent data exchange, has been named 2026 Best in KLAS for the release of information (ROI) services market segment as part of the 2026 Best in KLAS: Software and Services report. In addition to achieving the top overall performance score, MRO received A's across all five customer excellence pillars included in the annual report - loyalty, operations, services, relationship and value. Furthermore, MRO's software and services were reviewed by more clients than any other vendor in the category and awarded an A+ in the relationship and loyalty pillars. "While achieving Best in KLAS for twelve years is a remarkable milestone, our clients are at the heart of this recognition," said Ben Zmigrodski, President of Exchange Solutions for MRO. "Their trust, along with the passion of our team, inspires us to keep raising the bar. As we accelerate automation and bring our technology into new areas, our commitment stays the same - helping our clients succeed while delivering an outstanding experience." The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. "AI-driven tools are taking on repetitive administrative tasks, freeing professionals to focus on the uniquely human aspects of their roles - problem solving, critical thinking, and empathy. Technology done right doesn't replace people; it benefits them. It helps clinicians and staff bring more of themselves to the moments that matter most. This year's Best in KLAS report celebrates the software vendors and services firms that exemplify this spirit and offer solutions that not only improve efficiency but also strengthen human connection. The winners emerging now tend to pair data with agility, innovation with humility, and technology with a deep respect for the people they serve," said Adam Gale, KLAS CEO, in his introductory letter to the Best in KLAS report. The 2026 Best in KLAS report includes performance indicators to help provide better context and transparency of vendor performance. In addition to displaying the overall KLAS score for each evaluated service, KLAS displays letter grades associated with the five key categories. As 2026 Best in KLAS, MRO was rated #1 for ROI with an overall performance score of 96.0 out of 100 and received all A's across the five customer excellence categories, with a notable A+ in both the relationship and loyalty categories. A broad range of healthcare providers using MRO's ROI solutions participated in the KLAS evaluation of the company's software and services for managing complex medical record requests. As reflected in KLAS feedback, MRO's fully digitized approach to intake, acquisition, and delivery enables streamlined workflows, faster turnaround times, and reduced administrative burden, while consistently delivering a 99.99% accuracy rate. MRO serves hospitals and health systems, as well as clinics and physician practices, supporting health information management, revenue integrity, and security and compliance initiatives. About KLAS KLAS helps healthcare providers make informed technology decisions by offering accurate, honest, and impartial vendor performance information. KLAS monitors vendor performance through interviewing thousands of healthcare providers representing healthcare organizations throughout the US and here and there across the globe. KLAS uses a simple methodology to ensure all data and ratings are accurate, honest and impartial to help create market moving moments. Learn more at klasresearch.com. MRO is The Single Source for Smarter Data(TM)- driving a new era of clinical data intelligence where data is connected, structured, and transformed into actionable insights. The result: confident decisions, operational precision, accelerated research, and most importantly, better patient care. This innovative model for clinical data management is built for speed and scale, combining FHIR-native connectivity, deep clinical expertise, and advanced automation to turn a fragmented healthcare ecosystem into a connected pathway where every data point delivers impact. The outcome is a faster, smarter, more secure platform for managing enterprise clinical data that drives better outcomes and creates revenue-generating opportunities for our client partners while enhancing security, compliance, and clinical integrity. With 24 years of trusted solutions and partnerships, MRO knows that a stronger healthcare ecosystem begins with smarter data, leading to data-driven decisions and better performance. Learn more at www.mrocorp.com. Press contact information: Nicole Hoy SOURCE MRO
The addition of Clinetic’s AI-driven software and expertise marks another step forward in MRO’s commitment to being the single source for smarter data—merging progressive technology and deep clinical expertise to advance patient care and healthcare innovation.