Epiroc

Mining and infrastructure equipment manufacturer

Service Specialist

Equipment Field ServiceUpdated on Nov 14

Full-timeDantewada, IndiaNo salary listedIn-person

About the Job

Requirements

A diploma or bachelor's degree in electrical, electronics, instrumentation, or mechatronics engineering is required.
A minimum of 10 years of experience servicing, troubleshooting, and maintaining heavy mining or drilling equipment is required.
A High Voltage Heavy Electrical License or ESCC (Mining Installations) is required.
Hands-on experience in electrical troubleshooting, commissioning, and breakdown maintenance is required.
Experience in customer site support, fault diagnosis, and original equipment manufacturer technical coordination is required.
Technical knowledge is required.
Troubleshooting and problem-solving skills are required.
Analytical thinking is required.
Customer focus is required.
Communication skills are required.
Teamwork and leadership skills are required.
Planning and time-management skills are required.
Decision-making skills are required.
Ownership and accountability are required.
Safety awareness is required.
Adaptability and continuous learning are required.
Results orientation is required.

Responsibilities

Promote a strong safety culture and ensure compliance with safety, health, environment, and quality standards.
Execute equipment installation, commissioning, functional testing, and performance validation at sites.
Perform scheduled maintenance, breakdown repairs, and root cause analysis to minimize downtime.
Review maintenance deviations and implement corrective actions to improve equipment reliability.
Meet contractual key performance indicators, customer performance targets, and service-level commitments.
Maintain machine reliability and availability across all shifts while minimizing downtime.
Provide technical support to customers and dealers, guide service teams, and deliver technical training on advanced drilling technologies.
Ensure compliance with electrical safety standards and mining site procedures while maintaining high service quality.
Troubleshoot and maintain electrical circuits, motors, drives, programmable logic controllers, sensors, controllers, and machine control systems.
Diagnose, configure, and resolve technical issues related to Rig Control Systems and advanced machine control technologies.
Support commissioning, calibration, troubleshooting, and optimization of automated drilling functions to enhance drilling efficiency and performance.
Configure, calibrate, and maintain hole navigation systems to achieve accurate hole positioning, alignment, inclination, and drilling depth.
Collaborate with factory engineering and product support teams to resolve complex technical issues and implement effective solutions.
Drive equipment availability, customer satisfaction, service efficiency, and genuine spare parts business growth.
Develop long-term relationships with mining customers through regular site visits and proactive engagement.
Build customer confidence through quality service, timely response, and consistent follow-up.

Desired Qualifications

Practical experience in Rig Control Systems, auto drilling, and hole navigation systems is highly preferred.

Position Name : Service Specialist

Reporting Manager : Regional Parts & Service Manager -Hyderabad

Work Location : NMDC Bailadilla Mines, Dantewada (Dist), Chhattisgarh, India

Mission

To ensure safe commissioning, maximum equipment uptime, precision drilling, and customer excellence while ensuring safety and business growth.

Key Job Responsibilities

Promote a strong safety culture and ensure compliance with SHEQ standards.
Execute equipment installation, commissioning, functional testing, and performance validation at sites.
Perform scheduled maintenance, breakdown repairs, and root cause analysis to minimize downtime
Monitor and improve equipment reliability by review maintenance deviations and implementing corrective actions
Meet contractual KPIs, customer performance targets & service-level commitments
Maintain machine reliability and availability across all shifts while minimizing downtime.
Provide technical support to customers and dealers, guide service teams, and deliver technical training on advanced drilling technologies.
Ensure compliance with electrical safety standards and mining site procedures while maintaining high service quality.
Troubleshoot and maintain electrical circuits, motors, drives, PLCs, sensors, controllers, and machine control systems.
Diagnose, configure, and resolve technical issues related to Rig Control Systems (RCS) and advanced machine control technologies.
Support commissioning, calibration, troubleshooting, and optimization of automated drilling functions to enhance drilling efficiency and performance.
Configure, calibrate, and maintain hole navigation systems to achieve accurate hole positioning, alignment, inclination, and drilling depth.
Collaborate with factory engineering and product support teams to resolve complex technical issues and implement effective solutions.
Drive equipment availability, customer satisfaction, service efficiency, and genuine spare parts business growth.
Develop strong, long-term relationships with mining customers through regular site visits and proactive engagement.
Build customer confidence through quality service, timely response, and consistent follow-up.

Experience Requirement

Diploma/bachelor’s degree in electrical, Electronics, Instrumentation, or Mechatronics Engineering.
Minimum 10 years of experience in servicing, troubleshooting, and maintaining heavy mining or drilling equipment.
High Voltage Heavy Electrical License or ESCC (Mining Installations) is required.
Hands-on experience in electrical troubleshooting, commissioning, and breakdown maintenance
Practical experience in RCS, Auto Drilling, and Hole Navigation Systems is highly preferred.
Experience in customer site support, fault diagnosis, and OEM technical coordination.

Basic Competency

Technical Knowledge
Troubleshooting & Problem-Solving
Analytical Thinking
Customer Focus
Communication Skills
Teamwork & Leadership
Planning & Time Management
Decision-Making
Ownership & Accountability
Safety Awareness
Adaptability & Continuous Learning
Results Orientation

City & Country description : Hyderabad, India.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.  Learn more at www.epiroc.com

About the Company

Epiroc

Mining and infrastructure equipment manufacturer

Epiroc manufactures drill rigs and rock excavation equipment for the mining and infrastructure sectors, operating in around 150 countries. Its offerings include surface and underground equipment, tools, aftermarket support, and technology for automation, digitalization, and electrification. What sets Epiroc apart is its focus on safety innovations like Live Work Elimination and strong R&D investment with customers. The goal is to accelerate the transformation toward a sustainable, productive mining and construction industry.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Nacka, Sweden
Founded: 1873

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