Sun King

Off-grid solar home systems provider

Agent Welfare Lead

HR Generalist & Employee RelationsPosted on Nov 11

Full-timeNairobi, KenyaNo salary listedHybrid

About the Job

Requirements

At least 5 years of professional experience in human resources management, with a strong focus on employee welfare, relations, and engagement.
A minimum of 2 years’ experience guiding or coordinating a team.
A professional certification or degree in HR Management.
Strong data interpretation and strategic thinking skills.
Ability to engage effectively with diverse stakeholders.

Responsibilities

Provide strategic direction and people-focused guidance to Agent Welfare Associates, ensuring activities align with HR and overall company priorities.
Foster a team-based and enabling environment that encourages professional development and continuous improvement.
Oversee the collection and thorough review of agent and field data to identify root causes of issues and recurring areas of concern.
Develop and apply insight-led approaches to address identified issues, strengthening continuous improvement in agent welfare.
Prepare clear monthly and quarterly dashboards for HR, sales, and business stakeholder teams.
Highlight key metrics, incident prevalence, risks, and trends to provide practical insights and guide informed actions.
Work closely with cross-functional teams, including HR, sales, operations, and other relevant functions, to ensure strong alignment on agent welfare initiatives.
Facilitate the development and implementation of corrective action plans that enhance agent welfare across departments.
Monitor and report on incident prevalence and potential risks related to agent welfare, ensuring timely identification and follow-up.
Put in place proactive measures to reduce risk and strengthen the overall welfare and satisfaction of agents.
Contribute to the development and ongoing improvement of policies and procedures related to agent welfare, ensuring they are clear, current, and well communicated.
Ensure alignment with company policies, industry standards, and legal requirements across all agent welfare activities.

Job Location: Nairobi, Kenya

About the role

The Agent Welfare Lead for East Africa at Sun King will provide strategic guidance to the Agent Welfare Associates, ensuring alignment with HR and broader company goals. The role will ensure the collation and review of agent and field data to uncover root causes of issues and areas for improvement, as well as the preparation of monthly and quarterly dashboards for HR, sales, and business stakeholders.
These insights will highlight incident prevalence and potential risks, while working closely with cross-functional teams to ensure corrective action plans are developed and implemented across departments.

Strategic Guidance and Team Enablement

Provide strategic direction and people-focused guidance to Agent Welfare Associates, ensuring activities align with HR and overall company priorities.
Foster a team-based and enabling environment that encourages professional development and continuous improvement.

Data Collation and Insights

Oversee the collection and thorough review of agent and field data to identify root causes of issues and recurring areas of concern.
Develop and apply insight-led approaches to address identified issues, strengthening continuous improvement in agent welfare.

Dashboard Preparation and Reporting

Prepare clear monthly and quarterly dashboards for HR, sales, and business stakeholder teams.
Highlight key metrics, incident prevalence, risks, and trends to provide practical insights and guide informed actions.

Cross-Functional Coordination

Work closely with cross-functional teams, including HR, sales, operations, and other relevant functions, to ensure strong alignment on agent welfare initiatives.
Facilitate the development and implementation of corrective action plans that enhance agent welfare across departments.

Incident Management and Risk Reduction

Monitor and report on incident prevalence and potential risks related to agent welfare, ensuring timely identification and follow-up.
Put in place proactive measures to reduce risk and strengthen the overall welfare and satisfaction of agents.

Policy and Procedure Development

Contribute to the development and ongoing improvement of policies and procedures related to agent welfare, ensuring they are clear, current, and well communicated.
Ensure alignment with company policies, industry standards, and legal requirements across all agent welfare activities.

At least 5 years of professional experience in human resources management, with a strong focus on employee welfare, relations, and engagement.
A minimum of 2 years’ experience guiding or coordinating a team.
A professional certification or degree in HR Management.
Strong data interpretation and strategic thinking skills.
Excellent communication and relationship-building skills, with the ability to engage effectively with diverse stakeholders.

About the Company

Sun King

Off-grid solar home systems provider

Sun King designs, manufactures, distributes, and finances solar home energy products for off-grid communities in Africa and Asia. Its range includes solar lanterns and solar home systems with inverters and storage that can power lights, radios, phones, and household appliances, all financed through a pay-as-you-go model with small mobile money installments after a low upfront payment. The company differentiates itself with an end-to-end approach—handling product design, manufacturing, distribution, and financing—supported by a large field-agent network and strategic acquisitions like PayGo Energy to expand into clean cooking. Its goal is to increase energy access by helping households leapfrog kerosene and unreliable grids, aiming to reach millions of homes and businesses, including over 2 million in Ethiopia by 2030.

Company size: 1,001-5,000
Company stage: Debt Financing
Total funding: $864.9M
Headquarters: Chicago, IL
Founded: 2008

Recently Posted Jobs

Explore more opportunities at Sun King

See more jobs