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The Hongkong and Shanghai Hotels

Luxury hotel and real estate group

Executive Assistant Manager - Rooms

Full-Time
$170k - $180k/yr
Expert
Beverly Hills, CA, USA
In Person
Food Service & Hospitality
No H1B Sponsorship

About the job

Requirements
  • At least 8 years of progressive leadership experience in luxury hotel operations, including the ability to lead complex, multi-department teams.
  • Exceptional leadership and communication skills, with the ability to inspire, coach, and develop leaders at all levels.
  • Strong relationship-building and collaboration skills, with a track record of fostering accountability, teamwork, and service excellence.
  • Strong business acumen, including experience with budgeting, financial analysis, operational planning, and performance management.
  • Ability to make data-informed and strategic decisions and translate business insights into meaningful operational improvements and results.
  • Candidates must be eligible to work in the United States.
Responsibilities
  • Lead the day-to-day hotel operation, partnering with department leaders to deliver exceptional guest experiences, strong business results, and consistent luxury standards.
  • Inspire and develop leaders through coaching, collaboration, accountability, and a commitment to professional and personal growth.
  • Solve problems and drive continuous improvement by removing obstacles, challenging the status quo, and identifying smarter ways to operate.
  • Identify and execute opportunities to grow revenue, improve efficiency, and enhance the guest experience through sound commercial and operational decisions.
  • Lead with purpose and accountability, building strong cross-functional relationships while maintaining the highest standards of quality, safety, compliance, and service.
  • Lead the Rooms Division and shape the culture, service, and guest experience as a member of the Executive Committee.

About the company

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The Hongkong and Shanghai Hotels

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The Hongkong and Shanghai Hotels, Limited operates luxury hospitality and real estate assets, owning and running Peninsula-branded hotels in prime locations across Asia, the US, and Europe, with additional developments in London and Istanbul. It manages hotel operations and owns related commercial properties, clubs, and tourism assets to offer premium accommodations, services, and experiences. Its differentiators include a long history since 1866, a global collection of iconic Peninsula properties, and ownership of diverse assets like attractions such as The Peak Tram, enabling an integrated luxury brand experience. Its goal is to provide high-end hospitality and related real estate experiences while growing a portfolio of landmark properties and attractions that attract affluent travelers and investors.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Central and Western District, Hong Kong

Founded

N/A

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Simplify's Take

What believers are saying

  • 1H 2026 profit returned to HK$23 million after a HK$289 million loss.
  • Greater China RevPAR rose 29% and the US rose 16% in 1H 2026.
  • Board-approved HK$2.1 billion renovations reinforce long-term pricing power and asset relevance.

What critics are saying

  • The Thailand dispute over Peninsula Bangkok remains unresolved since 2019, threatening management rights.
  • HK$2.1 billion renovations at Hong Kong and Tokyo will disrupt earnings through 2026.
  • A weak China or Japan luxury cycle would crush returns at newly ramped hotels.

What makes The Hongkong and Shanghai Hotels unique

  • The Peninsula brand still commands premium rates across Greater China, the US, and Europe.
  • HSH owns irreplaceable trophy assets: Peninsula Hong Kong, Tokyo, London, and Istanbul.
  • The Peak Tram and commercial properties diversify cash flow beyond hotel rooms.

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Benefits

  • Flexible Work Hours
  • Paid Vacation
  • Bus transit reimbursement