Account Manager SMB

Job Description

Job Ref ID: JR0088854

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good.
 

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

We are looking for an Account Manager to join our team in Zagreb. You will manage a large portfolio of small and medium-sized restaurant partners, helping them grow their business on our platform. This is a hands-on role that requires strong organizational skills, persistence, and a proactive approach. You'll spend a significant part of your day reaching out to partners, making calls, and building relationships.

THE JOURNEY

• Manage a portfolio of 100+ small and medium-sized restaurant partners

• Conduct regular outreach via phone and email to engage existing and potential partners

• Build and maintain relationships with partners, understanding their needs and challenges

• Monitor partner performance using data and provide recommendations for improvement

• Organize your portfolio effectively to ensure all partners receive appropriate attention

• Promote platform features, promotions, and advertising opportunities to partners

• Collaborate with internal teams (operations, marketing, support) to resolve partner issues

• Meet monthly targets for partner engagement, activation, and revenue growth

Qualifications

• At least 1 year of experience in sales, account management, or business development

• Comfortable making high volumes of cold calls and outbound outreach

• Strong organizational skills - ability to manage a large portfolio without dropping the ball

• Persuasive communicator who can pitch effectively and handle objections

• Self-motivated with a positive, "can-do" attitude

• Not afraid to pick up the phone and have difficult conversations

• Data-oriented - comfortable working with Excel/Google Sheets and basic analytics

• Fluent in Croatian and proficient in English

• Resilient and able to handle rejection while maintaining motivation

We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

• We believe driven talent deserves:

• 🌟 Bonus based on your performance

• 💪 Top-notch private health insurance to keep you at your peak.

• 🏃 Affordable Multisport membership for sports and wellness activities 

• 🏡 Hybrid work (2 days WFH/week)

• 🌍 Work from anywhere (up to 3 weeks/year)

• 🏖️ Extra time off, in total 31 days off

Additional Information

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!