Operational Performance Manager
Posted on 1/26/2024
Octopus Energy

1,001-5,000 employees

Cloud-based renewable energy service
Company Overview
Octopus Energy is on a mission to transform energy globally, faster and cheaper than anyone imagined. They are are relentless in driving the smart grid technologies that'll deliver cheaper green electricity to fuel our homes, businesses, cars and heating.
Data & Analytics
Energy

Company Stage

Seed

Total Funding

$2.6B

Founded

2016

Headquarters

, United Kingdom

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

23%
Locations
Brighton, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Customer Service
CategoriesNew
Operations & Logistics
Customer Success & Support
Requirements
  • Experience in fast-paced operations development
  • Excellent communication, analytical, and interpersonal skills
  • Resilience and ability to thrive in a fast-paced, dynamic environment
  • Entrepreneurial drive with a growth and customer-first mindset
  • Understanding of operational requirements for great customer outcomes and business results
  • Flexibility to travel 2-3 days a week
Responsibilities
  • Facilitate and coach managers to ensure fair and consistent approach to delivery
  • Identify areas to improve customer delivery and develop strategies to reach targets
  • Lead operational projects when required
  • Drive a customer service agenda through every decision-making process
  • Create a data-led feedback loop with operations and broader teams
  • Lead the smooth transition and handover of developed programs across all delivery departments
Desired Qualifications
  • Ability to work both independently and collaboratively to achieve outcomes
  • Awesome spreadsheet skills utilizing the Google platform
  • Comfortable analyzing data to seek out root cause(s) and create plans to resolve