Full-Time

Host Person Carbone

Aria

Confirmed live in the last 24 hours

MGM Resorts International

MGM Resorts International

Compensation Overview

$16.83Hourly

Junior

Las Vegas, NV, USA

Position located at Carbone in Aria Resort & Casino.

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Customer Service
Requirements
  • At least one year of experience working in fine dining or luxury setting
  • Knowledge of SevenRooms or Open Table or similar reservation platforms
  • Demonstrates excellent phone etiquette, coupled with exceptional customer service and interpersonal skills to communicate effectively with all business contacts
  • Ability to work varied shifts, to include weekends and holidays
Responsibilities
  • Communicate with Restaurant Reservations regarding special orders, cake orders, special requests – responsible for conveying all such information to management
  • Maintain knowledge of scheduled daily activities and in-house groups, daily house count, table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code of the restaurant
  • Greet guests promptly as they enter the restaurant
  • Answer phones, keep accurate count of reservations and handle reservation book
  • Ensure menus have proper inserts and are current according to the most recent change, and replace all menus in poor condition
  • Communicate the needs of the guests to the kitchen and management, inform management of guest reactions and comments, and assist management as needed to ensure smooth operation and quality service
  • Frequently check back with guests who are waiting to be seated; make it evident to guests that they have not been forgotten and that tables are being prepared for them
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas; shut down podium and forward phones to voice-loop at end of shift
MGM Resorts International

MGM Resorts International

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