Front Desk Receptionist

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you're visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout.

About the role

Nestled in the beautiful Hampshire countryside, Four Seasons Hotel Hampshire offers world-class hospitality in an inspiring and tranquil setting. As part of our commitment to delivering exceptional luxury experiences, we are seeking a dedicated Front Desk Receptionist to join our Front Office team.

As a Front Desk Receptionist, you will be the first and last impression of the hotel, creating memorable moments for our guests from arrival through to departure. You will play a key role in delivering warm, personalised service whilst ensuring every guest experience is seamless, efficient, and truly exceptional.

What you will do

• Welcome guests with warmth, professionalism, and genuine hospitality.
• Manage check-ins and check-outs efficiently and accurately.
• Handle guest enquiries, requests, and reservations both in person and over the phone.
• Provide expert knowledge of the hotel, resort facilities, restaurants, and local attractions.
• Anticipate guest needs and resolve any concerns promptly and effectively.
• Collaborate closely with Housekeeping, Concierge, Reservations, and other hotel departments to ensure a seamless guest journey.
• Process payments and maintain accurate guest records.
• Uphold Four Seasons' standards of luxury, service excellence, and professionalism at all times.

What you bring

• Previous experience in hospitality, luxury hotels, or a customer-facing role is preferred.
• A passion for delivering exceptional guest experiences.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to multitask in a fast-paced environment.
• Confidence using computer systems and hotel software.
• A positive, proactive, and team-focused attitude.
• Flexibility to work a variety of shifts, including evenings, weekends, and public holidays.
• The legal right to work in the United Kingdom. Please note that Four Seasons Hotel Hampshire is unable to provide sponsorship for this position.

What we offer

• Excellent training and career development opportunities.
• Four Seasons employee travel programme.
• The opportunity to be at the heart of creating unforgettable guest experiences.
• BUPA Dental Healthcare.
• Complimentary meals in our staff restaurant while on duty, plus fruit, coffee, and tea throughout the day.
• Shuttle bus service between the hotel, Fleet and Church Crookham.
• Global career opportunities within Four Seasons.
• Free uniform dry cleaning.
• Annual themed employee party, social events, charitable initiatives, and sporting activities.
• Access to Wagestream salary advance benefit.
• Employee recognition programmes.