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Kaiser Permanente

Integrated healthcare provider and payer platform

Medical Asst

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeSan Francisco, CA, USANo salary listedIn-person

About the Job

Requirements

  • A minimum of six months of experience or successful completion of a Kaiser Permanente externship is required; this experience requirement is waived for current KP Coalition employees under the National Agreement.
  • A high school diploma or GED is required.
  • Completion of a course of study consistent with the requirements for Medical Assistants specified by the Medical Board of California is required.
  • Basic Life Support certification is required.
  • Ability to read, write, and comprehend medical information is required.
  • Ability to effectively present information verbally and in writing is required.
  • Must be willing to work in a Labor Management Partnership environment.
  • Must be able to use a personal computer.
  • A Medical Terminology Certificate or equivalent experience is required.
  • Bilingual English and Cantonese proficiency at Level I is required.
  • Must meet the applicable position specifications outlined in the collective bargaining agreement.

Responsibilities

  • Interview patients and measure vital signs and other pertinent information required by the department.
  • Record information in patients’ medical records.
  • Prepare treatment rooms and patients for examination.
  • Assist clinicians with patient care.
  • Inventory, order, and replenish medical supplies and materials.
  • Give treatments and perform routine laboratory tests as required by the department.
  • Schedule appointments, perform clinical tasks, and complete required forms.
  • Administer medications, including injections, when assigned.
  • Clean, process, sterilize, and check instruments when assigned.
  • Perform computer data-entry functions and clinical or technical skills specific to the department.
  • Perform other related duties as necessary.
  • Practice customer service standards defined by the Medical Center and department.
  • Anticipate customer needs, listen, and take proactive steps within scope to resolve issues.
  • Respond promptly to alarms and patient requests.
  • Help customers utilize available resources.
  • Maintain a clean, orderly, and functional work environment.
  • Work flexibly and cooperatively as an effective team member and assist others.
  • Manage difficult or conflict situations constructively and seek appropriate assistance.
  • Take accountability for personal actions.
  • Act as a resource and mentor to new employees, students, and other team members.
  • Participate in departmental professional development activities.
  • Adhere to the Attendance Policy.
  • Support a collaborative labor-management partnership environment.

About the Company

Kaiser Permanente

Integrated healthcare provider and payer platform

Kaiser Permanente runs an integrated healthcare platform that lets members manage and pay medical, premium, and pharmacy bills online. It serves Medicare Advantage, Individual and Family, and non-employer plans, offering options to pay as a guest or set up payment plans. The platform works by presenting a centralized online portal where users can view bills, choose how to pay, and handle multiple types of charges in one place. Revenue comes from premiums and medical services fees, while the service aims to reduce administrative work for both providers and patients and encourage on-time payments. What sets Kaiser Permanente apart is its combination of healthcare services with a single billing experience across multiple plan types, focusing on a user-friendly, centralized payment process rather than handling billing through separate systems. Its goal is to provide a straightforward, reliable way for members to manage and pay their bills, improving convenience and payment timeliness.

Company size
10,001+
Company stage
Grant
Total funding
$7.5M
Headquarters
Oakland, CA
Founded
1945

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