Customer Enablement Manager
Confirmed live in the last 24 hours
Instrumentl

11-50 employees

Nonprofit & grant writer platform
Company Overview
Instrumentl's mission is to help people move the world forward, one project at a time. Instrumentl is building the future of fundraising automation, helping nonprofits to discover, track and manage grants efficiently through their SaaS platform.
Consulting
Social Impact

Company Stage

Pre-seed

Total Funding

$14.5K

Founded

2016

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

13%

1 year growth

22%

2 year growth

122%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
CategoriesNew
Customer Success & Support
Customer Education & Training
Customer Experience
Requirements
  • 2+ years of customer-facing work experience
  • Customer education and onboarding experience
  • Community engagement and program design experience
  • Excellent communication skills
  • Empathy and adaptability
  • Tech savviness
  • Growth mindset
  • Passion for the mission
  • Experience working with nonprofit or SMB customers
  • Experience working remotely
Responsibilities
  • Own a customer communication strategy
  • Use customer insights for segmentation strategies
  • Build and deploy educational materials
  • Create and deliver training programs
  • Develop and manage data-driven messaging campaigns
  • Create and maintain self-serve resources for customers
  • Support Customer Success Managers
  • Serve as the voice of customers