Legrand

Makes electrical and digital systems for buildings

Senior Service Engineer

Equipment Field ServiceConfirmed live in the last 24 hours

Full-timeBengaluru, Karnataka, IndiaNo salary listed

About the Job

Requirements

A diploma or degree in Electrical/Electronic Engineering or a related field is required.
At least five years of experience in after-sales service of three-phase electrical systems is required.
A proven track record in service coordination and team leadership is required.
Strong diagnostic skills and hands-on experience with digital control systems are required.
English and Kannada language skills are required.
Ability to travel across Karnataka and work flexible hours as needed is required.
Familiarity with industry standards, including IEC and IS, and safety regulations is required.
Proficiency in service management software and the Microsoft Office suite is required.

Responsibilities

Provide on-site and remote troubleshooting for three-phase systems after sale.
Coordinate service schedules, dispatch technicians, and track job progress.
Perform preventive maintenance and corrective repairs on electrical and digital equipment.
Document service reports, root-cause analyses, and corrective actions in the customer relationship management system.
Collaborate with the engineering team to implement design improvements based on field feedback.
Train junior service staff and customers on proper operation and maintenance procedures.
Manage spare parts inventory and ensure timely availability for critical repairs.
Maintain compliance with safety standards, company policies, and regulatory requirements.

The Senior Service Engineer will be responsible for delivering comprehensive after‑sales support for 3‑phase electrical and digital systems across Karnataka. The role involves troubleshooting, maintenance, and performance optimization of installed equipment, as well as acting as the primary service coordinator for the 1Ph department. You will work closely with sales, engineering, and field teams to ensure customer satisfaction and uphold NEDS’s high standards of service excellence.

Diploma or degree in Electrical/Electronic Engineering or related field.
Minimum 5 years of experience in after‑sales service of 3‑phase electrical systems.
Proven track record in service coordination and team leadership.
Strong diagnostic skills and hands‑on experience with digital control systems.
Excellent communication skills in English and Kannada.
Ability to travel across Karnataka and work flexible hours as needed.
Familiarity with industry standards (IEC, IS) and safety regulations.
Proficiency in using service management software and MS Office suite.

Provide on‑site and remote troubleshooting for 3‑phase systems post‑sale.
Coordinate service schedules, dispatch technicians, and track job progress.
Perform preventive maintenance and corrective repairs on electrical and digital equipment.
Document service reports, root‑cause analyses, and corrective actions in the CRM system.
Collaborate with the engineering team to implement design improvements based on field feedback.
Train junior service staff and customers on proper operation and maintenance procedures.
Manage spare parts inventory and ensure timely availability for critical repairs.
Maintain compliance with safety standards, company policies, and regulatory requirements.

About the Company

Legrand

Makes electrical and digital systems for buildings

Legrand makes electrical and digital infrastructure for homes, workplaces, public buildings and data centers. Its equipment distributes power, connects data networks and controls lighting, energy use and building access; connected controls and monitoring extend these systems. The group sells physical products and related services to contractors and end users through professional distributors and installers. Its catalog supports both construction and renovation, from wiring devices and sockets to cable management, access systems and connected controls. Legrand traces its industrial origins to a porcelain workshop in Limoges in 1865; the company was founded in 1904 and remains headquartered in Limoges, France.

Company size: 10,001+
Company stage: IPO
Headquarters: Limoges, France
Founded: 1904

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