Seismic continues to experience rapid growth, which has us in search of a senior leader within our Global Services organization. As our VP of Professional Services, you will own a critical piece of what drives the Seismic success story. 

What you’ll be doing:

• Lead a Services Delivery business for a growth organization. This includes oversight of Project Management, Onboarding, Consulting, Outcome Based Expansion and Recurring Managed Services within our GTM organization. 
• Passionate about Customer Success by providing the vision and direction to implement and scale strategies and processes that deliver a high-quality customer experience. 
• Responsible for delivery success, including revenue, margin, retention, CSAT, and overall business efficiency.
• Oversee transformation into business advisory & growth-oriented services to drive industry thought leadership in the Enablement space.
• Identify KPIs and create strategies to fuel a balanced scorecard representing quality, efficiency, and value within a framework comprised of leading and lagging indicators.
• Architect a proactive and efficient delivery model that aligns with our customer-focused approach. 
• Partner with Sales to implement scalable growth strategies that identify and drive expansion opportunities within the customer base that improve  retention rates.
• Grow key partner and channel relationships to enable our consulting business and regional expansion in collaboration with Partnerships team. 
• Provide leadership and mentoring needed to ensure we hire, train, and develop our teams – professionally and personally - so they provide excellent customer experience while delivering tangible outcomes.
• Deep experience developing leaders to develop rich, growth-driven career paths and mentorship to fuel further professional development at all levels of the organization.

What you’ll bring to the team:

• 15+ years of experience in professional services ideally focused in high growth SaaS environments and international expansion.
• 10+ years of leading, managing, and scaling high performing teams in a SaaS environment, including building out KPIs and metrics that demonstrably drive to improved experiences. 
• Proven experience creating cohesive and executable business strategies including Vision, Strategies, Objectives, and Metrics within a framework such as VSEM, M2MOM, or equivalent – harnessing OKRs and leading/lagging indicators to achieve stated Vision.
• Extensive experience leading in a fast paced and dynamic technology environment with clearly demonstrated results in owning service delivery. 
• Customer-driven mindset with a desire and ability to identify and resolve enterprise level customer problems. 
• Experience guiding the implementation of a complex SaaS solution and technical proficiency working with data and configuring a SaaS solution.
• Experience owning business advisory or strategic consulting services at an enterprise level. 
• Excellent communication skills and an ability to explain complex concepts to a range of stakeholders, including strong executive presence and ability to align large organizations in a way that drives execution and clarity.
• Proven program management and prioritization skills to meet deadlines and manage multiple priorities in a fast-paced environment. 
• Ability to travel (20-30%). 

What we have for you:

• Generous paid vacation, sick leave, and holiday benefits, including an end-of-year company shutdown
• Competitive medical, dental and vision plans, as well as an optional Health Savings Account with a company contribution 
• Paid parental leave and family caregiver leave
• Enhanced fertility and egg freezing benefits
• 401(k) plan with annual company match 
• Monthly stipend for cell phone expenses 
• Flexible work schedule 
• Seismic Cares employee volunteer program 
• #OneSeismic culture that celebrates wins, encourages autonomy, ownership, and transparency