Murgado Automotive Group

Automotive dealerships and service centers

Service Advisor - Mercedes-Benz of Richmond

Service Advising & EstimatingConfirmed live in the last 24 hours

Full-timeRichmond, VA, USAIn-person

About the Job

Requirements

Strong interpersonal and communication skills.
Ability to multitask and thrive in a fast-paced environment.
Prior experience in automotive service or customer service is preferred.
Working knowledge of vehicle systems and dealership operations is a plus.
A professional demeanor and commitment to excellence.
A valid driver's license and clean driving record.

Responsibilities

Serve as the primary point of contact for customers during the service process.
Accurately document customer concerns and vehicle issues.
Provide clear explanations of recommended services and repair timelines.
Coordinate with technicians to ensure timely and high-quality service delivery.
Maintain communication with customers throughout the repair process.
Ensure customer satisfaction and build long-term relationships.

Desired Qualifications

Prior experience in automotive service or customer service.
Working knowledge of vehicle systems and dealership operations.

Salary Range: 55000 to 100000 (Currency: USD) (Pay period: per-year-salary)

🔧 Service Advisor – Mercedes-Benz of Richmond

Location: Richmond, VA

Position Type: Full-Time

Department: Service

About Us:

At Mercedes-Benz of Richmond, we pride ourselves on delivering an exceptional ownership experience that matches the prestige of the brand we represent. Our Service Department is the heartbeat of that promise—and we’re looking for a professional, customer-focused Service Advisor to help us keep it running smoothly.

🚘 What You’ll Do:

Serve as the primary point of contact for customers during the service process

Accurately document customer concerns and vehicle issues

Provide clear explanations of recommended services and repair timelines

Coordinate with technicians to ensure timely and high-quality service delivery

Maintain communication with customers throughout the repair process

Ensure customer satisfaction and build long-term relationships

👤 What We’re Looking For:

Strong interpersonal and communication skills

Ability to multitask and thrive in a fast-paced environment

Prior experience in automotive service or customer service preferred

Working knowledge of vehicle systems and dealership operations a plus

Professional demeanor and a commitment to excellence

Valid driver’s license and clean driving record

🎁 What We Offer:

Competitive compensation with performance incentives

Comprehensive benefits package (medical, dental, 401(k), etc.)

Paid training and career development opportunities

Employee discounts on vehicles, parts, and services

A supportive team environment and the prestige of working with a luxury brand

Ready to elevate the service experience for Mercedes-Benz owners?

Apply today and become part of a team that values professionalism, precision, and customer care.

About the Company

Murgado Automotive Group

Automotive dealerships and service centers

Murgado Automotive Group is an automotive retail group operating franchised dealerships and related service businesses. Its dealerships sell new and pre-owned vehicles while providing financing, parts, maintenance, and repair. The group represents multiple vehicle brands in regional markets across the United States. The group participates in automotive retail rather than manufacturing, with customer relationships extending beyond vehicle sales through trade-ins, financing, parts, scheduled maintenance, warranty work, repair, and dealership service operations.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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