Assistant Store Director

Position Summary

The Assistant Store Director supports the Store Director in leading all aspects of store operations, driving sales performance, ensuring an excellent customer experience, maintaining compliance with company policies, and developing high-performing teams. This role serves as a key member of store leadership and is responsible for overseeing daily operations, coaching department leaders, and ensuring operational excellence throughout the store.

Key Responsibilities Leadership & Team Development

• Assist in recruiting, interviewing, hiring, and onboarding store associates.
• Provide leadership, direction, and coaching to department managers and associates.
• Promote employee engagement, accountability, and a positive workplace culture.
• Conduct performance discussions and support associate development plans.
• Ensure staffing levels support business needs and customer service expectations.
• Lead by example and model company values and expected behaviors.

Store Operations

• Support the execution of daily store operations across all departments.
• Monitor sales, labor, productivity, and operational metrics.
• Ensure operational standards are consistently executed throughout the store.
• Oversee opening, closing, and manager-on-duty responsibilities.
• Coordinate store activities to support sales growth and operational efficiency.
• Address customer concerns and resolve escalated issues professionally.

Customer Experience

• Foster a customer-first culture focused on exceptional service.
• Ensure stores maintain high standards of cleanliness, organization, and presentation.
• Monitor customer feedback and implement improvement opportunities.
• Support community outreach and local store engagement initiatives.

Financial Performance

• Assist in achieving sales, profit, and expense targets.
• Monitor labor budgets and scheduling practices.
• Review operational reports and identify opportunities for improvement.
• Support inventory management and shrink reduction efforts.
• Drive accountability for department financial performance.

Compliance & Safety

• Ensure compliance with company policies, food safety regulations, and health standards.
• Maintain a safe working environment for associates and customers.
• Support compliance with hiring, onboarding, labor, and employment requirements.
• Ensure execution of asset protection and loss prevention programs.
• Assist with emergency response procedures and business continuity efforts.

Merchandising & Inventory Management

• Support execution of merchandising programs and promotional activities.
• Ensure departments maintain in-stock conditions and inventory accuracy.
• Monitor product quality, freshness, and presentation standards.
• Collaborate with department leaders to achieve merchandising goals.

      ·    Access to up to 50% of your earned wages before payday, via our partnership with Stream