Goodwill Industries of San Diego County

Provides employment and training for disabled

Donation Center Attendant 2

Shipping & ReceivingConfirmed live in the last 24 hours

Full-timeEncinitas, CA, USA$19.30 /hrIn-person

About the Job

Requirements

A high school diploma or General Education Degree (GED) is preferred.
Six months to one year of customer service-related experience is preferred.
One year of supervisory experience is preferred.

Responsibilities

Open and close the assigned donation center site according to department guidelines and the Standalone and Storefront Donation Center Attendant Training Manual.
Accept donations according to the donation attendant training manual, greet and assist donors, accurately complete donation receipts, politely refuse donations when necessary, refer donors to other locations, and thank donors.
Keep the interior and exterior of the site clean and organized, including sweeping the perimeter, storing donations neatly inside the trailer, removing debris and trash, and maintaining unattended donation centers where applicable.
Complete daily administrative tasks, including counting donors and unattended donation center donations, sorting and submitting donation receipts, and completing daily tally sheets.
Safeguard donations and company property from damage and theft, and treat them with care.
Communicate supply needs, unusual situations, and safety concerns promptly and accurately to the appropriate supervisor or coordinator.
Safely load donations into bins and organize them inside donation trailers.
Assist truck helpers and truck drivers with loading donations into Goodwill trucks when needed.
Communicate daily with Dispatch about product volumes and transportation or service needs.
Handle donor service issues appropriately and effectively, or refer them to the appropriate management member and notify that person immediately.
Assign daily tasks to on-site attendants and guide employees when the supervisor is absent.
Train donation attendants assigned to the location and perform bag checks at assigned locations.
Perform other duties as assigned or directed.

Desired Qualifications

Six months to one year of customer service-related experience.
One year of supervisory experience.
A high school diploma or General Education Degree (GED).

About Us

Are you looking for meaningful work and want to make a difference? Do you want to gain valuable work experience? Joining the Goodwill team could be a great fit for you! At Goodwill we live and breathe our Core Values of Creativity, Credibility, and Collaboration. We are a mission-integrated organization that is funded by resalable goods. Last year alone, we were able to keep 10 million pounds of donated goods from hitting our landfills. Through the reselling of donated items, we can provide job readiness training and employment opportunities to individuals with disabilities and barriers to employment.

Overview

Hourly Rate: $19.30

POSITION SUMMARY: Accepts donations on behalf of Goodwill at our standalone or storefront donation centers. Provides excellent customer service to donors.

Responsibilities

Essential Functions Statement(s):

Opens and closes assigned donation center site, as scheduled, according to department guidelines set forth in the Standalone and Storefront Donation Center Attendant Training Manual.

Accepts donations according to guidelines found in the Standalone and Storefront Donation Attendant Training Manual. This includes providing excellent customer service to donors by greeting, assisting with accepting donations, and accurately completing donation receipts. When necessary, politely refuses and refers donors to other locations and thanks each donor for every donation.

Maintains the interior and the exterior of the site in a clean and organized manner. Sweeps perimeter of donation center site, stores donations neatly inside trailer, picks up debris and trash around trailer. If applicable, empties and maintains the cleanliness of the Unattended Donation Center (UDC) at the site.

Accurately completes daily administrative tasks in a timely manner. To include daily counts of all donors (including donations from the UDC’s), sorting and submitting donation receipts on a scheduled basis and all daily tally sheets.

Safeguards all donations and company property from damage and theft. Treats all donations and company property with respect and care.

Communicates the following accurately and in a timely manner to the appropriate Supervisor or Coordinator; supply needs, unusual or out of the ordinary situations and any safety concerns.

Safely and accurately loads donations into bins and organizes them inside of the donation trailers.

Assists Truck Helpers and Truck Drivers in loading donations into Goodwill trucks, if needed.

Communicates daily with Dispatch to inform them of current product volumes and any transportation/service needs.

Performs other miscellaneous duties as assigned or directed.

Assist in handling customer service issues. Appropriately and effectively handles any out of the ordinary donor service situations and/or refers the donor to the correct management member. If referring to management, notifies the management member immediately of the situation.

Assigns daily tasks to on-site attendants. Guides employees in the absence of the Supervisor.

Accurately trains all Donation Attendants assigned to their location. Performs bag checks at assigned locations.

Qualifications

SKILLS & ABILITIES:

Education: High School Graduate or General Education Degree (GED) preferred.

Experience: Six months to one year customer service related experience preferred. One year supervisory experience preferred.

Compensation: 19.3 to N/A (USD)

About the Company

Goodwill Industries of San Diego County

Provides employment and training for disabled

What the company does: Goodwill Industries of San Diego County provides employment and training opportunities to people with disabilities and other barriers to employment, helping them gain skills and find work in the local community. How the product works: It delivers job training, placement services, and supportive programs designed to build work skills, confidence, and independence; it may also operate thrift stores or donation-based activities that fund these services while offering community members opportunities to donate and shop. How it differs from competitors: It focuses on individuals with disabilities and barriers, offers a nonprofit, community-based model that reinvests earnings into local job programs and ongoing support, and combines training with real-world work experiences. What the goal is: to improve employment outcomes and long-term independence for people who face barriers to work, enabling them to participate more fully in the community.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: San Diego, CA
Founded: 1930

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