Health Information Management Representative

Where You’ll Work

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.

Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.

Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.

We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.

Job Summary and Responsibilities

As a Health Info Mgmt Rep, you will ensure precise communication with insurance companies so that services are documented correctly and payments are processed efficiently.

Every day you will accurately translate patients’ medical records into standardized codes for diagnoses and treatments. Using your expertise and training, you will ensure compliance with legal, regulatory, and organizational standards.

To be successful in this role, you must combine accuracy and attention to detail with a strong knowledge of coding standards and healthcare regulations. Clear communication with providers and staff, along with efficient management of records, ensures claims are processed correctly and on time.

• Manages the preparation, scanning, indexing, filing, retrieval, and maintenance of electronic and paper medical records, ensuring accurate patient identification, documentation, and compliance with organizational standards.
• Processes, validates, and fulfills requests for medical records from patients, providers, insurance companies, billing offices, and other authorized third parties while ensuring compliance with HIPAA, federal and state regulations, and release of information policies.
• Reviews and verifies authorizations for release of information, logs and tracks requests within the EMR, maintains request documentation, and communicates request status and turnaround times to patients and customers.
• Monitors and resolves EMR work queues by addressing document imaging issues, chart retrieval, release of information requests, error corrections, record transfers, and requests for records from outside facilities.
• Performs quality assurance activities by auditing scanned and indexed documents, correcting scanning and indexing errors, ensuring documentation accuracy, and maintaining compliance with established scanning procedures and quality standards.
• Prepares incoming correspondence and clinic records, copies and transfers medical information, maintains organized information centers and physical charts, and generates routine reports to monitor compliance with quality metrics and required processing timelines.

Job Requirements

Required

• One year work experience in healthcare, release of information or office setting. 

Preferred

• Completion of medical record technology program or medical terminology and/or basic computer application courses, upon hire