CTG is seeking a Genesys Cloud CX Solution Architect for our client.

Location: Pittsburgh, PA
Duration: 5 months

Duties:

Design and implement Genesys Cloud CX and CCaaS solutions.
Lead platform configuration, development, and systems integration.
Develop scalable solution architectures to support customer experience transformation.
Collaborate with technical teams to ensure performance, reliability, and seamless integration.

Skills:

Genesys Cloud CX architecture, implementation, and configuration.
CCaaS, contact center platforms, and solution architecture.
Systems integration and customer experience solutions.
Knowledge of cloud infrastructure, databases, Docker, Kubernetes, and Linux preferred.

Experience:

Proven experience implementing Genesys Cloud CX solutions and integrating enterprise contact center platforms.
Strong background in solution architecture and scalable system design.

Education:

Bachelor's degree in Computer Science, Information Technology, or a related field preferred; equivalent experience considered.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:
To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!

About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

About the company

CTG Belgium is integrating with the Cegeka family to combine IT services and digital branding. The teams collaborate closely to align capabilities and deliver more value to clients, especially in digital channels and branding. They are phasing out the CTG Belgium channel and directing followers to Cegeka’s channels, signaling a unified brand presence. Their work centers on blending Cegeka’s and CTG’s expertise to provide coordinated IT services and digital solutions for customers. The main goal is a smooth brand transition and a stronger, shared offering powered by Cegeka and CTG together.

Company Size

201-500

Company Stage

IPO

Headquarters

Buffalo, New York

Founded

1966

Get referred to CTG

See people who can refer or advise you

Simplify's Take

What believers are saying

Tom Niehaus became CEO January 22, 2026, sharpening U.S. growth execution.
Stefanie DeSantis joined July 2026, strengthening pipeline generation and brand positioning.
CTG won Microsoft’s highest Copilot Jumpstart recognition on August 4, 2026.

What critics are saying

CTG depends on Cegeka strategy; Belgian parent controls capital allocation and priorities.
Specialist rivals like Accenture and Deloitte pressure CTG’s healthcare and transformation margins.
If Microsoft, ServiceNow, or AWS deepen direct services, CTG becomes a replaceable reseller.

What makes CTG unique

Cegeka’s U.S. brand gives CTG global delivery across 15-plus countries.
CTG’s March 2026 cyber-resilience dashboard turns assessments into measurable security scores.
CTG’s 2026 Hippocratic AI partnership targets regulated healthcare workflows and patient outreach.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Remote Work Options

Company News

Market Pro Inc.

Sep 10th, 2026

CTG, partnering with MarketPro, hires a new Chief Marketing Officer.

CTG, partnering with MarketPro, hires a new Chief Marketing Officer. ATLANTA, GA - July 15, 2026 - MarketPro, the leading high-end chief marketing officer executive search firm, is proud to announce the placement of Stefanie DeSantis as Chief Marketing Officer with CTG. Background: CTG, a Cegeka Group company delivering IT and business solutions to organizations across the U.S., was looking for a CMO with a strong combination of strategic marketing leadership, digital marketing, demand gen, ABM, brand expertise, and the proven ability to drive growth. The company needed a proven executive to lead its marketing organization, oversee strategy, lead demand generation, and advance go-to-market initiatives across key industries. Solution: MarketPro having completed over 300 CMO executive searches, leveraging deep expertise in marketing executive search, and its team of former marketing leaders turned executive search professionals were uniquely qualified to source top talent for CTG. MarketPro presented high-performing leaders with strong track records of building marketing strategy and teams that drove enterprise growth in highly competitive markets. Result: CTG hired Stefanie DeSantis as their next Chief Marketing Officer, to translate complex offerings into compelling value propositions. DeSantis brings over 15 years of marketing leadership experience across the healthcare, life sciences, and technology markets. Prior to joining CTG, DeSantis served as Senior Vice President of Marketing at Precision AQ and held marketing leadership roles at DeepIntent, Aledade, and Florida Blue. Across these organizations, she built and led high-performing teams that drove market awareness, expanded client relationships, and accelerated pipeline growth. About CTG. CTG, a Cegeka company, delivers IT and business solutions that enhance our clients' digital agility, empowering them to seize new opportunities and overcome any challenge in our ever-evolving world. Over more than 60 years, we have earned a reputation as a faster and more reliable, results-driven partner, working with our clients to shape digital together. Our expertise drives data-driven decision making, boosts business performance, enhances customer experience, fosters continuous innovation, and elevates cyber resilience.

Yahoo Finance

Jul 10th, 2026

CTG appoints Karen Kalisz as managing director of human resources

CTG, a Cegeka company delivering IT and business solutions across the US, has appointed Karen Kalisz as managing director of human resources. In this role, Kalisz will oversee employee relations, governance and compliance, talent acquisition, workforce planning, and organisational development. Kalisz brings more than 15 years of HR leadership experience. She most recently served as senior HR business partner and associate manager of HR at Henry Schein. She also has experience from Life Storage, Personal Touch Food Service, Immco Diagnostics, and Catholic Health. Kalisz is a SHRM-SCP-certified HR leader and holds a professional certification in change management. CTG is headquartered in Buffalo, New York.

01net

Jul 9th, 2026

CTG names Karen Kalisz Managing Director of Human Resources.

CTG names Karen Kalisz Managing Director of Human Resources. 9 Luglio 2026 Experienced HR Leader to Advance People Strategy, Organizational Effectiveness, and Employee Experience Across CTG BUFFALO, N.Y.-(BUSINESS WIRE)-#DigitalTransformation-CTG, a Cegeka company delivering IT and business solutions to organizations across the U.S., announced today that Karen Kalisz has been appointed Managing Director of Human Resources (HR). In this role, Kalisz will lead CTG's HR organization, overseeing employee relations, governance and compliance, talent acquisition, workforce planning, and organizational development to support operational effectiveness and long-term business objectives. Kalisz has more than 15 years of HR leadership experience partnering with executive, operational, and functional leaders to advance people-centered strategies across complex organizations. Her expertise spans organizational design, talent strategy, employee experience, change management, workforce planning, and executive advisory work. Kalisz is recognized for her ability to balance strategic planning with practical execution, guiding organizations through workforce changes, strengthening employee engagement, and fostering cultures built on accountability, collaboration, and thoughtful decision making. She is a SHRM-SCP-certified HR leader and holds a professional certification in change management. "Our people are one of CTG's greatest strengths, and Karen's leadership will play an important role in helping us continue to build a high-performing, agile, and engaging workplace," said Tom Niehaus, CEO of CTG. "She brings a strong combination of strategic insight, operational excellence, and genuine commitment to employees. Karen has a proven ability to help organizations navigate change, develop talent, and strengthen culture, and I am confident she will help position CTG and our team members for continued success." Most recently, Kalisz served as Senior HR Business Partner and Associate Manager of HR at Henry Schein. She brings additional HR leadership experience from her time with Life Storage, Personal Touch Food Service, Immco Diagnostics, and Catholic Health. During her career, she has supported business growth, employee relations, workforce effectiveness, and change initiatives across diverse business environments. "CTG has a strong reputation for delivering innovative solutions to its clients while creating meaningful opportunities for its employees," said Kalisz. "I'm excited to join the team and help enhance the employee experience, support leaders across the business, and advance HR strategies that contribute to long-term organizational success." CTG, a Cegeka company, delivers IT and business solutions that enhance our clients' digital agility, empowering them to seize new opportunities and overcome any challenge in our ever-evolving world. Over more than 60 years, we have earned a reputation as a faster and more reliable, results-driven partner, working with our clients to shape digital together. Our expertise drives data-driven decision making, boosts business performance, enhances customer experience, fosters continuous innovation, and elevates cyber resilience. CTG leverages the strength of our local team's market and business knowledge - combined with the global expertise of more than 9,000 team members in over 15 countries - to provide innovative solutions designed to address each client's unique needs. Together, we work with over 3,000 clients in many of today's highest-growth industries, including healthcare, finance and insurance, manufacturing, education, energy, and government. Learn more at www.ctg.com. About Cegeka Cegeka is a provider of IT solutions and services, supporting organizations with technology expertise across infrastructure, applications, and cybersecurity. The company helps customers design, secure, and operate digital environments to support business continuity and long-term growth. Learn more at www.cegeka.com. Media Contacts Emilie Harrington Manager, Digital Engagement and Brand, Marketing, CTG [email protected]

Business Wire

Jul 7th, 2026

CTG appoints Stefanie DeSantis as chief marketing officer

CTG, a Cegeka Group company delivering IT and business solutions across the US, has appointed Stefanie DeSantis as chief marketing officer. DeSantis will lead the company's marketing organisation, overseeing brand strategy, demand generation, client engagement, and go-to-market initiatives. DeSantis brings more than 15 years of marketing leadership experience across healthcare, life sciences, and technology markets. Prior to joining CTG, she served as senior vice president of marketing at Precision AQ and held marketing leadership roles at DeepIntent, Aledade, and Florida Blue. CTG has been operating for over 60 years and works with more than 3,000 clients across healthcare, finance, manufacturing, education, energy, and government sectors.

Business Wire

May 11th, 2026

CTG appoints Alan Gabriola as VP of Healthcare to lead growth strategy

CTG, a Cegeka Group company and leader in IT and business solutions, has appointed Alan Gabriola as Vice President of Healthcare. Gabriola will lead the company's healthcare growth strategy, strengthen client relationships and expand market offerings. Gabriola brings over 20 years of senior healthcare technology and consulting experience, having held VP and CIO-level roles at Hartford HealthCare, Northwestern Medicine, Deloitte, Accenture and AHEAD. His expertise spans Epic EHR optimisation, cloud modernisation, revenue cycle improvement, AI automation and M&A integration. CTG, with over 60 years of experience, provides IT and business solutions across multiple sectors. The company employs more than 9,000 team members in over 15 countries, serving 3,000 clients in healthcare, finance, manufacturing and other industries.

CTG

Genesys Cloud CX Solution Architect

About the job