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United Airlines

Flies passengers and cargo worldwide from US hubs

General Manager - Airport Operations

Business & StrategyPosted on Nov 13
Full-timeBillings, MT, USA

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • At least five years of relevant leadership experience in an airport operations or services environment, or equivalent work experience, is required.
  • Knowledge of airport operations and related technology is required.
  • Knowledge of station controls and Internal Audit standards is required.
  • Knowledge of operational corporate policies and procedures is required.
  • The candidate must be able to work in a dynamic, fast-paced operational environment.
  • The candidate must demonstrate analytical thinking, goal-directed leadership, and service-oriented performance.
  • The candidate must have strong communication and interpersonal skills.
  • The candidate must be able to develop and motivate personnel.
  • The candidate must have strong problem-solving skills and a drive for excellence.
  • The candidate must be flexible to work all shifts and, when necessary, be available seven days a week and 24 hours a day, including holidays and weekends, to address operational or unforeseen situations.
  • The candidate must live in the vicinity of the airport.
  • Travel is required as needed.
  • The candidate must obtain position-specific clearances, which may include FAA, TSA, Port Authority, U.S. Customs, and U.S. Postal Service clearances.
  • The candidate must be eligible to acquire and maintain credentials vital to the position.

Responsibilities

  • Manage the day-to-day operational, financial, and personnel performance of the assigned domestic outstation.
  • Establish or implement goals and standards to maintain and control operational standards, service levels, costs, and safety requirements, including security checkpoint and GSC responsibilities.
  • Monitor performance against plans and initiate corrective actions to improve results.
  • Determine and justify equipment, facilities, staffing, and training needs to achieve station operations goals.
  • Participate as a team member with headquarters support organizations and other United operating departments to coordinate their responsibilities.
  • Coordinate and provide functional guidance and supervision to contracted ground-handling agents.
  • Represent airport activities to federal, state, and city agencies, as well as the FAA.
  • Maintain safe, clean, and reliable operations.
  • Lead a positive employee-relations work environment and collaborative relationships with applicable labor groups.
  • Lead station activities to ensure outstanding customer service for mainline, express, and partner airlines.
  • Maintain station facilities and equipment, and professional appearance standards for all United employees.
  • Manage the performance and ongoing professional development of direct reports and dotted-line reports.
  • Ensure compliance with Stations controls and Internal Audit standards.
  • Lead the station budget, staffing forecasts, and resource requirements.
  • Maintain strong working relationships with OAL, airport authorities, vendors, governmental authorities (FAA, TSA, and CBP), and internal divisions.
  • Lead vendor service contracts as required.

Desired Qualifications

  • A bachelor's degree or related experience is preferred.
  • Customer service and/or ramp experience is preferred.
  • Hub and line experience is preferred.
  • Knowledge of union contracts is preferred.

About the Company

United Airlines

Flies passengers and cargo worldwide from US hubs

United Airlines flies passengers and cargo across the United States and to destinations around the world, running a hub network that spans Chicago, Denver, Houston, Los Angeles, Newark, San Francisco, Washington Dulles and Guam. It was a founding member of Star Alliance, the global airline partnership that links its routes and frequent-flyer benefits with carriers such as Lufthansa and Air Canada. Travelers book seats in economy, premium and Polaris business cabins, and United earns money from fares, bag and seat fees, cargo, and its MileagePlus loyalty program, which sells miles to card partners. United traces its roots to Varney Air Lines, which began flying airmail in 1926, and is based in Chicago.

Company size
10,001+
Company stage
IPO
Headquarters
Chicago, IL
Founded
1926

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