Full-Time
Call Center Manager
Updated on 9/4/2026
Bath Concepts Independent Dealers
Bath remodeling products and dealers
No salary listed
Portland, OR, USA
In Person
 Customer Experience & Support (1) |
|---|
- Experience managing employees.
- Customer service experience.
- Excellent computer skills.
- Excellent communication skills.
- Availability to work evenings and weekends.
- Ability to resolve conflicts and issues.
- Schedule and confirm appointments.
- Hire, train, and manage Call Center Representatives.
- Answer inbound calls and make outbound calls as needed and as a training tool.
- Provide customer service.
- Manage sales representatives' schedules.
- Achieve weekly and monthly quotas.
Bath Concepts Independent Dealers works as a bath and shower remodeling product manufacturer with an independent dealer network. It designs and supplies replacement tubs, showers, wall systems, and accessibility products. Its operating model is specific: independent dealers sell and install the systems for homeowners while the central business supports manufacturing, marketing, and dealer operations. Jobs can arise in production, sales, installation, warehousing, design, and network support. The description distinguishes the product company from the separately owned local dealers.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
N/A
Founded
N/A
Simplify's Take
What believers are saying
- July 2026 milestone coverage and January 2026 Good Housekeeping win strengthen dealer recruiting.
- The planned 600,000-square-foot Libertyville facility doubles capacity and supports 2026 expansion.
- April 2026 Great Place to Work certification, seventh straight year, helps hiring.
What critics are saying
- BBB logged 20 complaints in three years, showing persistent warranty and service friction.
- Silvis v. Bath Concepts Industries, LLC, filed October 24, 2025, exposes TCPA class-action risk.
- Dealer trust failure can unravel the independent network and stall growth.
What makes Bath Concepts Independent Dealers unique
- Bath Concepts supports 1,100-plus independent dealers across North America, unmatched in bath remodeling.
- July 22, 2026 marked one million dealer orders, proof of channel scale.
- Bath Planet, Luxury Bath, and PuroStone span remodeling and solid-surface products.
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Benefits
Flexible Work Hours