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Sutherland

Global BPO providing customer lifecycle management

Application Support Developer

Customer SupportUpdated on Nov 11
Full-timeReynosa, Tamaulipas, MexicoNo salary listedRemote

About the Job

Requirements

  • A high school diploma or GED is required.
  • Demonstrated ability to perform at a high level while supporting a high volume of inbound calls.
  • Excellent verbal and written communication skills and proficient reading skills are required.
  • Multi-tasking skills, demonstrated through using several applications.
  • Basic PC keyboarding skills are required.
  • Basic experience with Microsoft Office applications, including Outlook, Word, and Excel, is required.

Responsibilities

  • Support a high volume of inbound calls.
  • Use several applications while handling support tasks.

Desired Qualifications

  • Experience working with customer relationship management applications is preferred.

About the Company

Sutherland

Global BPO providing customer lifecycle management

Sutherland provides business process outsourcing that manages the entire customer lifecycle for clients, including customer support, sales, and related operations across multiple industries. It combines process consulting with outsourced delivery, using end-to-end services that mix human agents with digital tools such as AI and analytics across a global delivery network. It differentiates itself through long-term private ownership that supports steady growth and an integrated approach across technology, telecom, financial services, and healthcare. Its goal is to help clients improve the customer experience while lowering operating costs by outsourcing full lifecycle processes and advancing with digital capabilities.

Company size
10,001+
Company stage
Private
Total funding
$30M
Headquarters
Town of Perinton, New York
Founded
1986

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