Account Manager

Location: Japan (Field-based / Remote, with up to 50% travel)

Contract: Full-Time, permanent

Start Date: As soon as possible

About STATSports:

Since 2008, we’ve grown from humble beginnings into the global leader in GPS performance tracking and analysis, trusted by the world’s biggest clubs, leagues, and athletes. Now proud to be part of the Sony Sports Technology group, we combine our agile, pioneering spirit with the backing of a global powerhouse in sports innovation. Our technology sits at the intersection of hardware, software, and sport, helping teams optimise performance, reduce injury risk, and unlock previously impossible insights.

As part of our international team, you will work with current champions and help mould future champions, playing a vital role in some of the greatest sporting moments in history. And you’ll have fun doing it!

Innovation has always driven us forward, and it’s our people who make that happen.

The opportunity:

We are looking for a world-class Account Manager with a Sports Science background to provide elite-level support to our professional sports clients across Japan. Working alongside some of the most prestigious sporting organisations in the country, you will be responsible for delivering comprehensive training, sports science consultancy, and ongoing technical support—ensuring the highest level of service is always provided.

You will become an expert in our industry-leading GPS technology, helping clients derive maximum value and actionable performance insights from our products and services. This role requires the ability to travel up to 50% across Japan to visit clubs on-site and build lasting relationships.

If you’re passionate about sports science, relationship-driven, and excited to work directly with elite athletes and coaching staff, this role will suit you.

What you’ll be doing:

• Serve as the lead point of contact for all customer account management matters across Japan.

• Take a proactive, strategic approach to account management, delivering value-added services tailored to high-performance sporting objectives.

• Ensure clients are operating on the most up-to-date products and are fully trained on every aspect of the STATSports GPS system.

• Build and maintain strong, long-lasting client relationships with coaches, sports scientists, and key stakeholders.

• Ensure the timely and successful delivery of our solutions according to client needs and performance goals.

• Provide prompt, accurate answers to client queries and assist with challenging requests or issue escalations as needed.

• Record interactions with clients daily to maintain an accurate timeline of service provided.

• Visit clients on-site throughout the year (up to 50% travel) to ensure their needs and objectives are consistently met.

• Prepare detailed reports on account status and clearly communicate the progress of monthly and quarterly initiatives to internal and external stakeholders.

• Develop new business within existing client accounts and identify areas of improvement to meet and exceed sales targets.

What we’re looking for:

• Fluency in both Japanese and English (oral and written).

• Educated to degree level in Sports Science or a related field.

• Proven experience working or coaching in high-performance sport using a GPS performance tracking system.

• Possession of a valid Japanese driving licence and access to your own car.

• Ability and willingness to travel up to 50% of the time.

• A highly personable, professional, and proactive approach to client relationships.
  

Nice to have (but not essential):

• Hands-on experience in sports coaching, sports performance analysis, or strength and conditioning.

• A strong understanding of the dynamics of the Japanese football and rugby industries.

• Previous commercial experience with a proven ability to build lasting relationships with clients.

• Experience using Salesforce CRM.

What’s in it for you:

• A front-line role delivering world-leading sports performance technology to elite Japanese teams and athletes

• Direct influence on how top-tier clubs integrate GPS tracking and data analysis into their daily workflows

• High autonomy within your territory, backed by global sports science, technical, and commercial specialists

• Opportunities for career progression within a rapidly expanding international company

• A team culture that values learning, ownership, and shared success

• The chance to see your work directly impact athletes and sports teams at the very top of their game
  

If you’re passionate about quality and want your work to have a real-world impact in sport, we’d love to hear from you.

Equal opportunity employer:

STATSports is an equal opportunity employer. If you feel you would be a great addition to the team and are excited by the prospect of forging an impactful career with us, we would love to hear from you. We would particularly welcome applications from women and underrepresented groups.

No one wins unless everyone wins!

We believe that diverse teams have the greatest impact, so we really care about creating a diverse and inclusive environment. At STATSports, no one wins unless everyone wins, so we’re focused on creating a team where everyone feels they belong. We welcome people from all backgrounds, with different perspectives, ideas and experiences to work with us. If you do, you'll be joining an environment where everyone has an equal opportunity to share their opinion, showcase their skills, develop their career and be part of a caring and inclusive team.

Why STATSports:

We’re still a small business that happens to be the world leader in our field, which means you can be a part of something big. Working at STATSports, you’ll have a real impact and see directly how the services you provide make a difference in sport at the elite level.

You’ll collaborate with a world-class team and be given the freedom to innovate, create and deliver at the highest level. If this excites you, then we would love to hear from you!