Patient Service Representative
Covenant Health
Patient Service Representative
Covenant Health
Catholic health system with elder care
Job Summary:
JOB SUMMARY
Patient Service Representatives' (PSRs) are responsible for performing a variety of daily office functions for a multi-physician hospital outpatient practice. The PSR serves as an ambassador of St. Joseph Healthcare as they act as the liaison between the practice(s) and its patients, visitors, and guests; the incumbent should consistently display a high level of customer service. In addition, they are the first people to make an impression on our patients/visitors when they enter any of our facilities.
JOB REQUIREMENTS
Education: High School Diploma/GED
Experience: PSRs must be competent and knowledgeable of duties within the medical office setting, which may include filing, answering the telephone, patient registration, posting payments, charge entry, scheduling, third-party payers requirements, ICD-9 & CPT coding, medical records processing, patient contact, transcription, and assisting other personnel and physicians in all departments as needed.
Certification: Medical Terminology preferred
Other Skills Required:
The PSR may have access to highly confidential patient information and must handle & protect the information in accordance with hospital & departmental protocol, HIPAA requirements and the highest level of ethical standards.
Covenant Health Mission Statement
We are a Catholic health ministry, providing healing and care for the whole person, in service to all in our communities.
Our Core Values:
•Compassion
We show respect, caring and sensitivity towards all, honoring the dignity of each person, especially the poor, vulnerable and suffering.
•Integrity
We promote justice and ethical behavior, and responsibly steward our human, financial and environmental resources.
•Collaboration
We work in partnership, dialogue and shared purpose to create healthy communities.
•Excellence
We deliver all services with the highest level of quality, while seeking creative innovation.
Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history).
Comp Range:
$17.73 - $24.42Rate of pay displayed reflects the beginning of the pay scale. At the time of an offer, determination of your offer will reflect your skills and experience as it relates to the position.
Our people make the difference. See firsthand what makes our employees and culture shine!
Catholic health system with elder care
Covenant Health is a Catholic health care system that sponsors hospitals, nursing homes, assisted living residences, and other health and elder services across New England, providing a continuum of care. It supports partnering health and elder care organizations by offering services such as strategic planning and positioning, governance, management and operational assistance, financial services, and mission and educational enhancement to help organizations deliver values-driven care. The difference from competitors lies in its Catholic mission alignment, breadth of services, and the ability to partner across the full spectrum of care—from hospitals to elder services—with experienced professionals guiding implementation and mission focus. Its goal is to improve the health of individuals and communities by delivering high-quality, values-driven care through collaborative programs and services.
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