Cantor Fitzgerald

Arranges financing and brokers securities trades

IT Support

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeNo salary listedHybrid

About the Job

Requirements

Excellent knowledge of Windows 10 and Windows 11.
Understanding of Microsoft Entra ID and Active Directory.
Proficiency in the Microsoft 365 environment.
Good grasp of desktop and laptop hardware and peripherals.
Basic network knowledge, including TCP/IP, DNS, and DHCP.
Understanding of enterprise network fundamentals.
Ability to diagnose simple connectivity issues.
CFC or equivalent IT qualification.
0 to 3 years of experience in IT support, helpdesk, or desktop support.

Responsibilities

Provide fast and efficient technical support to front, middle, and back office users.
Offer support via phone, email, and the IT ticketing system.
Handle level 1 and 2 IT support, both in person and remotely.
Diagnose and resolve hardware, software, and user profile issues on Windows 11.
Install, configure, update, and troubleshoot authorized workstations and peripherals.
Manage identities, groups, and devices via Active Directory and Microsoft Entra ID.
Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
Troubleshoot basic network issues related to connectivity, DNS, and access.
Install, test, and troubleshoot audio/video equipment, telephony, and collaboration tools.
Perform daily system checks to ensure IT services availability.

Desired Qualifications

Experience with voice, telephony, and audio/video technologies is a plus.

As an IT Support specialist, you will be a key member of our Global Desktop Support team, offering prompt and effective technical assistance to users across various offices. Your role will involve both on-site and remote support, troubleshooting a range of issues, and collaborating with external vendors to maintain our IT infrastructure.

Excellent knowledge of Windows 10/11.
Understanding of Microsoft Entra ID and Active Directory.
Proficiency in Microsoft 365 environment.
Good grasp of desktop/laptop hardware and peripherals.
Basic network knowledge: TCP/IP, DNS, DHCP.
Understanding of enterprise network fundamentals.
Ability to diagnose simple connectivity issues.
Experience with voice, telephony, and A/V technologies is a plus.
CFC or equivalent IT qualification.
0 to 3 years of experience in IT support, helpdesk, or desktop support.

Provide fast and efficient technical support to front, middle, and back office users.
Offer support via phone, email, and IT ticketing system.
Handle level 1 and 2 IT support, both in-person and remotely.
Diagnose and resolve hardware, software, and user profile issues on Windows 11.
Install, configure, update, and troubleshoot authorized workstations and peripherals.
Manage identities, groups, and devices via AD and Microsoft Entra ID.
Support Microsoft 365 applications: Outlook, Teams, OneDrive, and SharePoint.
Troubleshoot basic network issues related to connectivity, DNS, and access.
Install, test, and troubleshoot audio/video equipment, telephony, and collaboration tools.
Perform daily system checks to ensure IT services availability.

About the Company

Cantor Fitzgerald

Arranges financing and brokers securities trades

Cantor Fitzgerald arranges financing and executes securities trades for corporations and institutional investors through its investment banking and brokerage businesses. Its capital markets teams work on equity and debt offerings, while advisers support mergers, acquisitions, and private investment transactions. Trading desks cover stocks and fixed-income securities, and its prime brokerage and investment management businesses support clients with financing and portfolio services. The firm earns underwriting and advisory fees, trading commissions, and investment management fees across these activities. Founded in 1945, Cantor Fitzgerald is headquartered in New York City.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: New York City, New York
Founded: 1945

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