Technical Support Engineer 1

Consolidated Analytics | End-to-End Mortgage Solutions. Real Expertise. Real Results.

Consolidated Analytics is a data-driven mortgage solutions partner supporting the full life of the loan, from origination through servicing and capital markets. We combine asset-level intelligence with enterprise-scale solutions to power smarter decisions and measurable business outcomes. Our integrated capabilities span due diligence, residential and commercial valuation, collateral and risk analytics, process and technology optimization, and regulatory compliance, helping clients operate with clarity, agility, and confidence in a rapidly evolving market.

What sets us apart?
We bring together deep mortgage industry expertise, integrated technology, and a multidisciplinary workforce to help clients optimize quality, drive operational performance, and enhance decision-making at scale. Across the loan lifecycle, whether managing volume, acquiring assets in bulk, scaling originations, launching or expanding servicing, or navigating market and regulatory change, our teams deliver with clarity, compliance, and speed.

Core Services
• Mortgage Due Diligence
• Property Valuation + Analytics
• Mortgage Fulfillment (Origination and Servicing)
• Default Services (Claims, REO, Rental Management)
• Risk + Compliance Advisory
• Business Process Solutions (BPS)

Our Evolution
Over the past decade, we’ve strategically acquired and integrated best-in-class firms, including OpEXNOW, Equitable Mortgage Solutions, Carrington Property Services, and RealInfo into a unified platform designed to meet the demands of today’s dynamic market.

We’re not just a vendor, we’re a partner built for transformation.

Careers
We’re always hiring talented professionals who want to grow, lead, and win.

Experience: 1–3 Years
Location: Chennai
Work Mode: Work from Office
Shift: Night  Shift

Job Responsibilities:

• Handle and track IT incidents and service requests within defined SLAs.
• Manage tickets, prioritisation, escalation, and closure using ServiceDesk Plus or similar ITSM tools.
• Coordinate with technicians and follow up on open and pending tickets.
• Provide password resets, account unlocks, and MFA support through Active Directory / Microsoft 365.
• Handle user queries related to hardware, software, and system access.
• Prepare daily/weekly ticket status, ageing, and SLA reports.
• Maintain proper ticket documentation and follow ITIL processes and SOPs.

Required Skills:

• Basic knowledge of IT Service Desk / Helpdesk operations.
• Exposure to Active Directory and Microsoft 365.
• Hands-on experience with ServiceDesk Plus or similar ticketing tools.
• Understanding of Incident Management, SLA, and ticket escalation.

Good English communication and coordination skills