Verra Mobility

Smart transportation technology and safety solutions

Lead Operations Technician

IT OperationsPosted on Nov 9

Full-timeMesa, AZ, USANo salary listedIn-person

About the Job

Requirements

A Bachelor’s degree or Associate’s degree in information technology, computer science, or a closely related field and/or two years of experience in Operations or Remote Troubleshooting, or an equivalent combination of experience and education.
Preferred Agile Scrum Certification, such as Scrum Master, Product Owner, or Scrum Fundamentals.
Preferred experience in scripting or programming languages such as PowerShell, Visual Basic, or Python.
Demonstrated knowledge of computing and data troubleshooting.
Demonstrated knowledge of network and remote system troubleshooting.
Demonstrated knowledge of data management and information technologies.
Experience accurately and reliably interpreting data to determine appropriate action.
Experience managing multiple priorities.
Preferred advanced skill and experience with Microsoft Suite applications, including Word, Excel, PowerPoint, Power BI Pro, Visio, and Outlook.
Successful completion of the Nlets fingerprinting background assessment.

Responsibilities

Provide oversight of technical operations within a designated region.
Provide advanced technical guidance and leadership to ensure regional activities meet high standards.
Act as a liaison among the operations team, Account Managers, and Customer Service Specialists to address client needs and uphold service quality.
Manage remote support and roadside monitoring systems.
Ensure service level agreements are consistently met and roadside equipment functions at optimal performance.
Support achievement of key business objectives.
Ensure projects remain on schedule and are completed punctually.
Foster improvements and maintain a positive and efficient work environment.

Desired Qualifications

Preferred Bachelor’s degree or Associate’s degree in information technology, computer science, or a closely related field, and/or two years’ experience in Operations or Remote Troubleshooting, or an equivalent combination of experience and education.
Preferred Agile Scrum Certification, such as Scrum Master, Product Owner, or Scrum Fundamentals.
Preferred experience in scripting or programming languages such as PowerShell, Visual Basic, or Python.
Preferred advanced skill and experience with Microsoft Suite applications, including Word, Excel, PowerPoint, Power BI Pro, Visio, and Outlook.

The Lead Operations Technician is an essential member of the Verra Command Center (VCC) team, entrusted with the oversight of technical operations within a designated region. Although this position does not entail direct supervisory responsibilities, it requires the individual to provide advanced technical guidance and leadership, ensuring that all activities within the region are executed to the highest standards. The Lead Operations Technician acts as a liaison among the operations team, Account Managers, and Customer Service Specialists to effectively address client needs and uphold service quality.

In addition to managing remote support and roadside monitoring systems, this role is responsible for ensuring that

Service Level Agreements (SLAs) are consistently met ,
Roadside equipment functions at optimal performance,
key business objectives are successfully achieved.

The Lead Operations Technician also plays a pivotal role in ensuring that projects remain on schedule and are completed punctually, all while fostering improvements and maintaining a positive and efficient work environment.

Qualifications:

• Preferred Bachelor’s degree or Associate’s degree in information technology, computer science or closely related field and/or two (2) years’ experience in Operations, Remote Troubleshooting OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

• Preferred Agile Scrum Certification which could be Scrum Master, Product Owner or Scrum Fundamentals

• Preferred experience in Scripting or Programming Languages such as PowerShell, Visual Basic, or Python.

• Demonstrated knowledge of computing and data troubleshooting

• Demonstrated knowledge of network and remote system troubleshooting

• Demonstrated knowledge of data management and information technologies

• Experience in accurately and reliably interpreting data for determining appropriate action.

• Experience in managing multiple priorities.

• Preferred Advanced skill and experience with Microsoft Suite including Word, Excel, PowerPoint and Addition suite applications like Power BI Pro, Viso and Outlook.

Successful completion of the Nlets fingerprinting background assessment

Verra Mobility Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

About the Company

Verra Mobility

Smart transportation technology and safety solutions

Verra Mobility provides technology solutions for smart transportation, helping cities, fleets, and rental companies make roads safer and more efficient. Its offerings include hardware and software for programs like school bus stop-arm cameras, fleet management, and data analytics. The system typically combines cameras and sensors with software to monitor traffic events, enforce laws, and optimize operations; customers install the technology, receive ongoing maintenance, and access analytics to improve transportation systems. The company distinguishes itself through a global footprint (over 15 countries), a diverse client base (government agencies, commercial fleets, rental car companies), and multiple revenue streams from sales, installation, maintenance, and data services, along with partnerships within the smart mobility ecosystem. The overall goal is to reduce traffic incidents, improve driver behavior, and create safer, more connected transportation networks.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Mesa, AZ
Founded: 1987

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