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Full-Time

Head of Customer Success

Posted on 6/20/2024

Smartwyre

Smartwyre

51-200 employees

Software and data services for agribusiness

Food & Agriculture
Data & Analytics
Enterprise Software

Compensation Overview

$125k - $175kAnnually

Expert

Remote in USA

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Requirements
  • 10+ years of experience as a customer success leader
  • Deep knowledge of subscription and renewal models in SaaS businesses
  • Experience in a consulting capacity
  • Passion for leveraging data to deliver value for customers
  • Ability to drive success renewals and manage growth in NRR
Responsibilities
  • Setting a vision for customer success directors/managers
  • Developing and implementing strategic engagement plans
  • Ensuring a customer-centric focus
  • Managing the financial model for the team
  • Delivering and communicating ROI throughout the customer lifecycle

Smartwyre provides software, data, and services specifically for the agricultural industry, catering to clients like growers, retailers, and suppliers. Its platform connects users with accurate and readily available information, enabling better decision-making. The main feature of Smartwyre is its extensive data catalog, which includes details on over 90,000 products and 1.5 million rebate and pricing combinations. This allows agribusinesses to manage pricing strategies effectively, making real-time adjustments to avoid earnings losses. Smartwyre operates on a subscription model, offering tools that help sales teams access vital information quickly, ensuring accurate pricing that reflects various programs. Additionally, the company provides resources such as case studies and industry reports to keep clients informed about trends in agribusiness. Smartwyre aims to enhance data accuracy and pricing strategies, ultimately improving business performance in the agribusiness sector.

Company Stage

Series A

Total Funding

$13.5M

Headquarters

Denver, Colorado

Founded

2018

Growth & Insights
Headcount

6 month growth

-3%

1 year growth

21%

2 year growth

86%
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Simplify's Take

What believers are saying

  • The partnership with Tenkoz enhances Smartwyre's market reach and data visibility, providing significant business insights for a large network of retail locations.
  • High Alpha's investment in Smartwyre's Series A round will enable the company to expand its team and enhance its platform, driving further innovation and growth.
  • Smartwyre's comprehensive resources, including case studies and industry reports, position it as a thought leader in the agribusiness sector, attracting top talent and clients.

What critics are saying

  • The highly specialized focus on agribusiness may limit Smartwyre's market expansion opportunities outside this sector.
  • Dependence on partnerships like Tenkoz means that any disruption in these relationships could significantly impact Smartwyre's business operations.

What makes Smartwyre unique

  • Smartwyre's extensive data catalog with over 90,000 products and 1.5 million rebate and pricing combinations offers unparalleled pricing strategy management in the agribusiness sector.
  • The platform's ability to provide real-time pricing adjustments and accurate margin views helps clients avoid earnings losses, a feature not commonly found in competitors' offerings.
  • Smartwyre's focus on the agribusiness market, combined with its subscription-based model, ensures a steady revenue stream and specialized service tailored to industry needs.
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