Product Operations Specialist
Confirmed live in the last 24 hours
MotorTrend Group

501-1,000 employees

Comprehensive automotive media platform with TV, digital, and live events.
Company Overview
MotorTrend Group, a Warner Bros. Discovery company, stands as the world's largest automotive media entity, boasting a diverse portfolio of leading franchises such as MotorTrend, Hot Rod, and Top Gear America. The company's culture is fueled by a workforce passionate about the motoring world, dedicated to creating engaging content across multiple platforms, including TV, digital, apps, and live events. With its unique blend of entertainment and empowerment, MotorTrend Group has successfully redefined storytelling in the mobility sector, setting it apart from its competitors.
Consumer Goods

Company Stage

Series B

Total Funding

$4.5M

Founded

1948

Headquarters

El Segundo, California

Growth & Insights
Headcount

6 month growth

0%

1 year growth

4%

2 year growth

2%
Locations
El Segundo, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Redshift
SQL
Quality Assurance (QA)
HTML/CSS
CategoriesNew
QA & Testing
Software Engineering
Requirements
  • Bachelor's degree or equivalent experience
  • Problem management experience, with a sense of urgency to resolving business impacting issues and clearly report on status to key stakeholders
  • Technical skills to be able to review HTML and update CSS
  • Expertise with our metadata & content taxonomy
  • Ability to use our publishing tools (Curator, Webiny CMS, & Ceros) to service content needs by stakeholder teams
  • Collaborate with stakeholders including creatives to create pages quickly
  • Work with Product on learning new features or changes to publishing tools
  • QA monitoring of Customer Care agents and retraining as needed
  • Manage and troubleshoot system configuration
  • Including Sonic Legal text, Site Builder, transactional email templates, offers & campaigns
  • Support ticketing and related workflows and configuration
  • Support articles and help center design
  • Perform user audits for our app store accounts
  • Use SQL to access Redshift DB for reporting on regular (refund reporting) and ad hoc data (find accounts that meet the criteria of an investigation)
  • The ability to sit for prolonged period of time and view computer screen
Responsibilities
  • Customer problem management including escalating to Product and Tech teams
  • App Review responses and analysis
  • System configuration and metadata maintenance
  • Cross functionally collaborates and provide input from the Voice of the Customer
  • Provide product input on feature requests to increase our publishing throughput
  • Independent investigation and resolution of configuration issues
  • This position may include supervising one or more employees and outsourced staff where applicable. Supervisory responsibilities include but are not limited to:
  • Provide consistent training, support, and mentorship to support agent team
  • Fairly and consistently ensure compliance with company policies and procedures