Associate Manager - Health & Benefits

Overview of the role:

As part of the health & benefits team, this role is primarily to develop and grow our H&B business in Malaysia. This would include active business development and pipeline management, provide technical training, client sales/ servicing support and to deliver on H&B strategy and BD projects.

Performance Objectives:

Clients
•    Support health & benefits projects and proposals development
•    Project delivery and account management. This would include serving as the contact for internal stakeholders and clients on delivery of services.
•    Sales management, ensuring the progress against established objectives, budget, timeline, deliverables and quality standards
•    Develop benefits propositions, liaising & negotiating with stakeholders and prepare client solutions & recommendations. This would include (but not limited to) day to day vendor collaboration, building/refining processes and developing marketing/sales materials
•    Manage client expectations and raise appropriate issues to Practice Leader

Financial
•    Revenue Target for H&B consulting projects and fee/commission based brokerage clients
•    Manage an active and healthy sales pipeline that is aligned to revenue target

Excellence
•    Conduct benchmarking studies and other research; provide value added analyses and summaries 
•    Analyse and compare vendor products, services and contracts 
•    Design, distribute and evaluate responses to surveys and RFPs 
•    Communicate and liaise effectively with colleagues and clients regarding data collection and project execution 
•    Maintain and update of all sales material 
•    Claims analysis report writing

People
•    Build strong relationships internally and collaborate effectively on cross-functional teams 
•    Demonstrate natural ease and effectiveness when dealing with clients/colleagues at all levels
•    Responding knowledgeably and quickly to champion questions

The Requirements

•    Strong EB business development background. Proven experience with high corporate deals closing ratio
•    Flexibility and proven ability to diagnose and resolve issues; strong client service orientation
•    Strong written and verbal communication skills
•    Ability to ask the right questions and seek help where appropriate
•    Ability to work both independently and on client teams and enjoy a fast-paced environment
•    Sense of accountability; owning one’s work and taking pride in it
•    Self-starter; interest in continually challenging oneself and willingness to step outside of one’s comfort zone
•    Interest and ability to think beyond the task at hand and understand how one’s work fits into the broader landscape