Manufacturing Quality Manager

PSG® is the global pump, metering and dispensing-solution expert, enabling the safe and efficient transfer of critical and valuable fluids that require optimal performance and reliability in applications where it matters most. Additionally, PSG is a leading provider of flow meters designed to reduce waste and downtime while accurately measuring, monitoring and controlling the distribution of fluids. Headquartered in Downers Grove, IL, USA, PSG is comprised of several world-class brands, including Abaque®, All-Flo™, Almatec®, Blackmer®, Ebsray®, em-tec®, Griswold®, Hydro™, Malema™, Mouvex®, Neptune®, PSG® Biotech, Quantex™, Quattroflow®, and Wilden®. PSG products are manufactured on three continents – North America, Europe, and Asia – in state-of-the-art facilities that practice lean manufacturing and are ISO-certified. PSG is part of the Pumps & Process Solutions segment of Dover Corporation. For additional information on PSG, please visit psgdover.com.

We thrive on winning and being number one; and are always looking to add the best and brightest to our talented team of professionals. PSG offers a unique combination of the both small company atmosphere: with an ownership mindset that allows you to make close-to-the-customer decisions; an innovative approach in seeing beyond what is possible today and entrepreneurial spirit in the pursuit of new opportunities; combined with benefits of a large company’s scale, tools, expertise, and financial strength with Dover. Join PSG, a growing global company where your curiosity, hard work and ambition is rewarded with exceptional career opportunities in a friendly & fast paced environment.

PSG is part of the Pumps and Process Solutions segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer and solutions provider with annual revenue of over $7 billion. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments. Recognized for our entrepreneurial approach for over 65 years, our team of over 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible.

Position Summary:   

The Manufacturing Quality Manager directs the Quality Management System (QMS), leads continuous improvement initiatives, manages quality control and assurance staff, and ensures products meet customer specifications and regulatory standards.  They will oversee daily quality control while maintaining ISO compliance and driving root cause analysis. 

The position requires the ability to work and communicate with leadership functions across all levels, operations and functions in PSG (including Supply Chain, Finance, Human Resources, Engineering, and Product Management, Sales and Marketing). 

Essential Duties and Responsibilities: 

• Develop, implement, and manage quality systems and procedures for the business 
• Participate actively in the development and validation of controlled shop floor documentation to assist operators in the manufacture, assembly and shipping of quality products. This includes, but it is not limited to Control Plans, PFMEAS, etc. 
• Partner with manufacturing leaders to assess effectiveness of processes 
• Participate in New Product Introduction and Plant Readiness to ensure plants are fully equipped to have seamless and smooth product launches 
• Coordinate plant initiatives in order to achieve consistency and standardization of best QS practices across the manufacturing plant 
• Responsible for maintaining a robust metrology strategy and standardization across the manufacturing plant 
• Partner with Sourcing to manage the site Supplier Quality Program to monitor ongoing performance and to: 
  • Approve new suppliers 
  • Place suppliers on controlled shipping 
  • PPAP Management (internal and external suppliers) 
  • Expanding business relationship 
  • Reward Best-In Class performance 
• Assist with the investigation of customer complaints and implement corrective actions 
• Support, develop and mentor Plant Quality Functions to enable them to create a Zero-Defect Culture across the plants 
• Responsible for assessing and maintaining a robust Internal Quality Audits System to maintain ongoing effectiveness of ISO 9000 Requirements and any other customer-specific requirements 
• Assist with the development and launch of ongoing training programs aimed at increasing manufacturing capabilities to improve Root Cause and Corrective Action skill levels 

Qualifications / Requirements: 

• Bachelor’s degree required in business or engineering 
• Six Sigma Black Belt preferred 
• MBA or master's in engineering preferred 
• Certified Quality Engineer and/or Manager (ASQC CQE, CQM) are highly desirable 
• Customer management skills 
• Supplier development experience 
• Proficient in budgeting and project management 
• Program development, implementation and change management experience 
• Coaching and mentoring skills 
• Influencing without authority 
• Patience, perseverance and passion to drive a Quality culture across the plants and regional teams 
• Credibility and experience working effectively and directly with the Plant Quality and Leadership teams 
• Excellent communication and coaching skills (written and verbal) at all levels from the shop floor to top management 
• Ability to think strategically and execute tactically 
• Strong problem-solving skills 
• Strong business acumen 
• Analytical thinking with a drive to create innovative solutions for sustainability 
• Ability to and experience with work cross-culturally 

Desired Characteristics: 

• Attracts, Develops and Retains Talent – Creates a learning environment that recognizes and maximizes the potential of all employees. Develops high potential individuals for future strategic needs 
• Results Driven – Produces results that exceed Dover’s strategic objectives via a combination of planning and implementation, while living the Dover Values 
• Change Leadership – Aligns an organization and its people to drive for improvement and adopt new, challenging directions. Energizes a whole organization to want to change in the same direction. Influences others in a mature and empowering manner

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We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.




All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

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