Full-Time

Field Technician

Toronto, On

Posted on 7/19/2023

Relay Robotics

Relay Robotics

51-200 employees

Autonomous delivery robots for various sectors

Consumer Goods
Real Estate
Robotics & Automation

Junior, Mid, Senior

Toronto, ON, Canada

Required Skills
Customer Service
Requirements
  • You're excited about robotics, artificial intelligence, machine learning, and willing to learn
  • You're familiar with hardware assembly and disassembly. (Tool kit with basic hand tools will be provided)
  • You have experience building and/or modifying computer hardware and small electronics. (proprietary training will be provided)
  • You're an excellent communicator and comfortable collaborating and receiving instruction on platforms such as Slack, Google Meet/Hangouts, etc
  • You're presentable and comfortable speaking to clients from Fortune 100 & 500 companies
  • You love providing great customer service
Responsibilities
  • Learn our robot hardware inside and out to be comfortable servicing and maintaining our machines. (we'll provide the paid training)
  • Communicate with both technical and non-technical teammates with field repairs and projects
  • Ensure hardware failures on our robots are addressed and resolved within a safe and timely manner
  • Occasionally assist with field operation projects and new robot deployments
  • Be dispatched to client sites within your area to resolve hardware failures 1-3 times a month (potentially more)
  • Report to a Project Manager for tasking, scheduling and support
Desired Qualifications
  • Experience with robotics
  • Experience with Motion Control Sensing/PCBA Level troubleshooting
  • Experience working in a fast-paced startup environment
  • Associate degree or higher

Relay Robotics offers autonomous service delivery robots that supplement staff in hospitality, healthcare, and real estate settings, completing over 1,000,000 deliveries worldwide. The robots feature safe, dynamic navigation, lockable payload, and long battery life, and are available through a monthly subscription or Robots as a Service (RaaS) model.

Company Stage

Series A

Total Funding

$44M

Headquarters

Campbell, California

Founded

2013

Growth & Insights
Headcount

6 month growth

2%

1 year growth

6%

2 year growth

37%
INACTIVE